Comparing Employee and Customer Ratings of Service Team Performance: A Generalizability Theory Application

A. de Jong, M.G.M. Wetzels, J.C. de Ruyter

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Original languageEnglish
Title of host publicationConference Proceedings Frontiers in Services 2003
Place of PublicationWashington DC
PublisherE-Center of the Robert H. Smith School of Business
Publication statusPublished - 1 Jan 2003
Eventconference; 2003-10-23; 2003-10-26 -
Duration: 23 Oct 200326 Oct 2003


Conferenceconference; 2003-10-23; 2003-10-26

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