Cases in Call Center Management. Great Ideas (Th)at Work

R.A. Feinberg, J.C. de Ruyter, L. Bennington

Research output: Book/ReportBookProfessional

Original languageEnglish
Place of PublicationPurdue
PublisherIchor Business Books
Number of pages356
Publication statusPublished - 1 Jan 2004

Cite this

Feinberg, R. A., de Ruyter, J. C., & Bennington, L. (2004). Cases in Call Center Management. Great Ideas (Th)at Work. Ichor Business Books.