Boost customer loyalty with online support: the case of mobile telecoms providers

A.C.R. van Riel, V.M. Liljander, J.G.A.M. Lemmink, A.C.P. Streukens

Research output: Working paper / PreprintWorking paper

612 Downloads (Pure)
Original languageEnglish
Place of PublicationMaastricht
PublisherMETEOR, Maastricht University School of Business and Economics
Number of pages37
Publication statusPublished - 1 Jan 2003

Publication series

SeriesMETEOR Research Memorandum

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