Behavior of Organizational Agents on Managing Information Technology

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic


Improving the impact of information technology (it) investments is potentially beneficial for our society. This study identifies triggers which influence behavior of organizational agents on managing it. In scope of this study are the portfolio decisions regarding where to invest the it euro, the management of it projects and the management of the it infrastructure. Following the theory of planned behavior, it is shown for controllers of dutch organizations that ‘intention’ is positively associated with behavior and that ‘subjective norm’ and ‘perceived behavior control’ are positively associated with intention. For portfolio and it infrastructure management, attitude is also positively associated with intention. Overall it is concluded that the most important levers for behavior for the focus areas are ‘social pressure’ and the explicit confirmation of the agent’s own intention. This is good news since both can be easily influenced without significant monetary investment.
Original languageEnglish
Title of host publicationIntelligent Computing
Subtitle of host publicationProceedings of the 2018 Computing Conference
EditorsKohei Arai, Supriya Kapoor, Rahul Bhatia
ISBN (Print)978-3-030-01176-5
Publication statusPublished - 2019

Publication series

SeriesAdvances in Intelligent Systems and Computing book series (AISC)


  • information technology
  • theory of planned behavior
  • project portfolio management
  • life cycle management
  • project management
  • benefits management

Cite this

van der Pas, M., & Walczuch, R. (2019). Behavior of Organizational Agents on Managing Information Technology. In K. Arai, S. Kapoor, & R. Bhatia (Eds.), Intelligent Computing: Proceedings of the 2018 Computing Conference (Vol. 2, pp. 774-788). Springer. Advances in Intelligent Systems and Computing book series (AISC), Vol.. 857