TY - GEN
T1 - Assessing Healthcare Process Maturity: Challenges Of Using A Business Process Maturity Model
AU - Tarhan, A.
AU - Turetken, O.
AU - van den Biggelaar, F.J.H.M.
PY - 2015
Y1 - 2015
N2 - The quality of healthcare services is influenced by the maturity of healthcare processes used to develop it. A maturity model is an instrument to assess and continually improve organizational processes. In the last decade, a number of maturity models have been proposed with varied focus and depth for business processes. However, the number of studies that adapt these models to healthcare domain or propose healthcare-specific maturity models is very scarce. In this study, we share our experience and observations on assessing the healthcare processes of a hospital department in accordance to a well-known Business Process Maturity Model (BPMM) by Object Management Group (OMG). We also discuss challenges of assessing maturity of healthcare processes in accordance to a generic maturity model and outline opportunities for future work.
AB - The quality of healthcare services is influenced by the maturity of healthcare processes used to develop it. A maturity model is an instrument to assess and continually improve organizational processes. In the last decade, a number of maturity models have been proposed with varied focus and depth for business processes. However, the number of studies that adapt these models to healthcare domain or propose healthcare-specific maturity models is very scarce. In this study, we share our experience and observations on assessing the healthcare processes of a hospital department in accordance to a well-known Business Process Maturity Model (BPMM) by Object Management Group (OMG). We also discuss challenges of assessing maturity of healthcare processes in accordance to a generic maturity model and outline opportunities for future work.
U2 - 10.4108/ICST.PERVASIVEHEALTH.2015.259105
DO - 10.4108/ICST.PERVASIVEHEALTH.2015.259105
M3 - Conference article in proceeding
SP - 339
EP - 342
BT - Pervasive Computing Technologies for Healthcare (PervasiveHealth)
ER -