Assessing Healthcare Process Maturity: Challenges Of Using A Business Process Maturity Model

A. Tarhan*, O. Turetken, F.J.H.M. van den Biggelaar

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review


The quality of healthcare services is influenced by the maturity of healthcare processes used to develop it. A maturity model is an instrument to assess and continually improve organizational processes. In the last decade, a number of maturity models have been proposed with varied focus and depth for business processes. However, the number of studies that adapt these models to healthcare domain or propose healthcare-specific maturity models is very scarce. In this study, we share our experience and observations on assessing the healthcare processes of a hospital department in accordance to a well-known Business Process Maturity Model (BPMM) by Object Management Group (OMG). We also discuss challenges of assessing maturity of healthcare processes in accordance to a generic maturity model and outline opportunities for future work.
Original languageEnglish
Title of host publicationPervasive Computing Technologies for Healthcare (PervasiveHealth)
Publication statusPublished - 2015

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