TY - ADVS
T1 - Artificial Intelligence in the Workplace
T2 - Insights into the Transformation of Customer Services
AU - Janssen, Simon
AU - Stops, Michael
AU - Steens, Sanne
AU - Özgül, Pelin
AU - Rounding, Nicholas
AU - Dijksman, Sander
AU - Montizaan, Raymond
AU - Levels, Mark
AU - Fouarge, Didier
AU - Eijkenboom, Danique
AU - Graus, Evie
AU - Fregin, Marie-Christine
PY - 2025/4/22
Y1 - 2025/4/22
N2 - How does the use of artificial intelligence in training affect employee productivity? These and other questions were investigated as part of the long-term research project “ai:conomics” using company data from various large European companies. Initial results suggest that AI can have a positive impact on employee productivity, especially for new employees.
AB - How does the use of artificial intelligence in training affect employee productivity? These and other questions were investigated as part of the long-term research project “ai:conomics” using company data from various large European companies. Initial results suggest that AI can have a positive impact on employee productivity, especially for new employees.
KW - AI-supported training
KW - customer service
KW - employee productivity
KW - workplace transformation
UR - https://www.iab-forum.de/en/artificial-intelligence-in-the-workplace-insights-into-the-transformation-of-customer-services/
U2 - 10.48720/IAB.FOO.20250422.01
DO - 10.48720/IAB.FOO.20250422.01
M3 - Web publication/site
PB - Institut für Arbeitsmarkt und Berufsforschung (IAB)
ER -