Antecedents and Consequences of Environmental Stewardship 5 in Boundary-Spanning B2B Teams

J.C. de Ruyter; Ad de Jong; M.G.M. Wetzels

doi:10.1007/s11747-009-0138-0

Antecedents and Consequences of Environmental Stewardship 5 in Boundary-Spanning B2B Teams

J.C. de Ruyter, Ad de Jong^*, M.G.M. Wetzels

^*Corresponding author for this work

Marketing & Supply Chain Management

Research output: Contribution to journal › Article › Academic › peer-review

Abstract

The authors examine antecedents and consequences of environmental stewardship in frontline business-to-business teams. On the basis of data from members of 34 teams organized into regional networks, they demonstrate the differential impact of team environmental stewardship on customer satisfaction ratings and sales. Furthermore, the results reveal lagged individual-level effects of autonomy and supervisory support on environmental stewardship, as well as lagged group-level effects of past performance. Finally, dispersion models of team stewardship differentially moderate antecedent–stewardship relationships. Whereas within-team consensus strengthens the impact of past satisfaction ratings on subsequent stewardship, between-team consensus weakens the negative impact of past sales.

Original language	English
Pages (from-to)	470-487
Number of pages	17
Journal	Journal of the Academy of Marketing Science
Volume	37
Issue number	4
DOIs	https://doi.org/10.1007/s11747-009-0138-0
Publication status	Published - 1 Jan 2009

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10.1007/s11747-009-0138-0Licence: CC BY-NC

Cite this

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title = "Antecedents and Consequences of Environmental Stewardship 5 in Boundary-Spanning B2B Teams",

abstract = "The authors examine antecedents and consequences of environmental stewardship in frontline business-to-business teams. On the basis of data from members of 34 teams organized into regional networks, they demonstrate the differential impact of team environmental stewardship on customer satisfaction ratings and sales. Furthermore, the results reveal lagged individual-level effects of autonomy and supervisory support on environmental stewardship, as well as lagged group-level effects of past performance. Finally, dispersion models of team stewardship differentially moderate antecedent–stewardship relationships. Whereas within-team consensus strengthens the impact of past satisfaction ratings on subsequent stewardship, between-team consensus weakens the negative impact of past sales.",

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AB - The authors examine antecedents and consequences of environmental stewardship in frontline business-to-business teams. On the basis of data from members of 34 teams organized into regional networks, they demonstrate the differential impact of team environmental stewardship on customer satisfaction ratings and sales. Furthermore, the results reveal lagged individual-level effects of autonomy and supervisory support on environmental stewardship, as well as lagged group-level effects of past performance. Finally, dispersion models of team stewardship differentially moderate antecedent–stewardship relationships. Whereas within-team consensus strengthens the impact of past satisfaction ratings on subsequent stewardship, between-team consensus weakens the negative impact of past sales.

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