An artificially intelligent chat agent that answers adolescents' questions related to sex, drugs, and alcohol: An exploratory study

R. Crutzen, G.J.Y. Peters, S.D. Portugal, E.M. Fisser, J.J. Grolleman

Research output: Contribution to journalArticleAcademicpeer-review

20 Citations (Scopus)

Abstract

Purpose: The aim of this study was to investigate if and how an artificially intelligent chat agent (chatbot) that answers questions about sex, drugs, and alcohol is used and evaluated by adolescents, especially in comparison with information lines and search engines. Methods: A sample of 929 adolescents (64% girls, mean age = 15), varying in urbanization level and educational level, participated in this study. Use of the chatbot was objectively tracked through server registrations (e.g., frequency and duration of conversations with the chatbot, the number and topics of queries), and a web-based questionnaire was used to evaluate the chatbot (e.g., the perception of anonymity, conciseness, ease of use, fun, quality and quantity of information, and speed) and to compare it with information lines and search engines. Results: The chatbot reached high school attendees in general and not only adolescents with previous experience related to sex, drugs, or alcohol; this is promising from an informed decision-making point of view. Frequency (M = 11) and duration of conversations (3:57 minutes) was high and the chatbot was evaluated positively, especially in comparison with information lines and search engines. Conclusion: The use of chatbots within the field of health promotion has a large potential to reach a varied group of adolescents and to provide them with answers to their questions related to sex, drugs, and alcohol. (PsycINFO Database Record (c) 2011 APA, all rights reserved) (journal abstract)
Original languageEnglish
Pages (from-to)514-519
Number of pages6
JournalJournal of Adolescent Health
Volume48
Issue number5
DOIs
Publication statusPublished - May 2011

Keywords

  • Chatbot
  • Adolescents
  • Sex
  • Drugs
  • Alcohol
  • Health promotion
  • DELIVERED INTERVENTIONS
  • HEALTH
  • INTERNET
  • CHILDREN
  • TALKING

Cite this

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An artificially intelligent chat agent that answers adolescents' questions related to sex, drugs, and alcohol: An exploratory study. / Crutzen, R.; Peters, G.J.Y.; Portugal, S.D.; Fisser, E.M.; Grolleman, J.J.

In: Journal of Adolescent Health, Vol. 48, No. 5, 05.2011, p. 514-519.

Research output: Contribution to journalArticleAcademicpeer-review

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T1 - An artificially intelligent chat agent that answers adolescents' questions related to sex, drugs, and alcohol: An exploratory study

AU - Crutzen, R.

AU - Peters, G.J.Y.

AU - Portugal, S.D.

AU - Fisser, E.M.

AU - Grolleman, J.J.

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N2 - Purpose: The aim of this study was to investigate if and how an artificially intelligent chat agent (chatbot) that answers questions about sex, drugs, and alcohol is used and evaluated by adolescents, especially in comparison with information lines and search engines. Methods: A sample of 929 adolescents (64% girls, mean age = 15), varying in urbanization level and educational level, participated in this study. Use of the chatbot was objectively tracked through server registrations (e.g., frequency and duration of conversations with the chatbot, the number and topics of queries), and a web-based questionnaire was used to evaluate the chatbot (e.g., the perception of anonymity, conciseness, ease of use, fun, quality and quantity of information, and speed) and to compare it with information lines and search engines. Results: The chatbot reached high school attendees in general and not only adolescents with previous experience related to sex, drugs, or alcohol; this is promising from an informed decision-making point of view. Frequency (M = 11) and duration of conversations (3:57 minutes) was high and the chatbot was evaluated positively, especially in comparison with information lines and search engines. Conclusion: The use of chatbots within the field of health promotion has a large potential to reach a varied group of adolescents and to provide them with answers to their questions related to sex, drugs, and alcohol. (PsycINFO Database Record (c) 2011 APA, all rights reserved) (journal abstract)

AB - Purpose: The aim of this study was to investigate if and how an artificially intelligent chat agent (chatbot) that answers questions about sex, drugs, and alcohol is used and evaluated by adolescents, especially in comparison with information lines and search engines. Methods: A sample of 929 adolescents (64% girls, mean age = 15), varying in urbanization level and educational level, participated in this study. Use of the chatbot was objectively tracked through server registrations (e.g., frequency and duration of conversations with the chatbot, the number and topics of queries), and a web-based questionnaire was used to evaluate the chatbot (e.g., the perception of anonymity, conciseness, ease of use, fun, quality and quantity of information, and speed) and to compare it with information lines and search engines. Results: The chatbot reached high school attendees in general and not only adolescents with previous experience related to sex, drugs, or alcohol; this is promising from an informed decision-making point of view. Frequency (M = 11) and duration of conversations (3:57 minutes) was high and the chatbot was evaluated positively, especially in comparison with information lines and search engines. Conclusion: The use of chatbots within the field of health promotion has a large potential to reach a varied group of adolescents and to provide them with answers to their questions related to sex, drugs, and alcohol. (PsycINFO Database Record (c) 2011 APA, all rights reserved) (journal abstract)

KW - Chatbot

KW - Adolescents

KW - Sex

KW - Drugs

KW - Alcohol

KW - Health promotion

KW - DELIVERED INTERVENTIONS

KW - HEALTH

KW - INTERNET

KW - CHILDREN

KW - TALKING

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DO - 10.1016/j.jadohealth.2010.09.002

M3 - Article

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SP - 514

EP - 519

JO - Journal of Adolescent Health

JF - Journal of Adolescent Health

SN - 1054-139X

IS - 5

ER -