TY - JOUR
T1 - A qualitative study of caregivers' expectations and communication desires during medical consultation for sick children in Uganda
AU - Kiguli, Sarah
AU - Mafigiri, David
AU - Nakigudde, Janet
AU - van Dalen, Jan
AU - van der Vleuten, Cees
PY - 2011/8
Y1 - 2011/8
N2 - Objective: Little data exist on patients' expectations and communication desires during medical consultation in Non-Western settings. We conducted a qualitative study to compare expectations and communication desires of sick children's caregivers at Mulago Hospital, Uganda, to those of patients in Western countries. Methods: Three Focus Group Interviews and three Key Informant Interviews were conducted with 24 caregivers of sick children in Mulago Hospital Kampala, Uganda. An interview guide adapted from the Calgary-Cambridge Guide was used to conduct focus group and Key Informant Interviews. Two investigators worked independently to review transcripts and analyse them for content and emerging themes. Results: Caregivers of sick children in Mulago Hospital expect attending doctors to build a relationship with them, by demonstrating the verbal and nonverbal skills outlined in the CCG including maintaining eye contact, using appropriate gestures and voice during communication, and being nonjudgmental. Conclusion: The communication needs and expectations of caregivers of sick children in Mulago Hospital are similar to those of patients and caregivers in Western countries. Practice implications: The CCG can be used as a training guide to enhance the communication skills of current and future doctors in Mulago Hospital.
AB - Objective: Little data exist on patients' expectations and communication desires during medical consultation in Non-Western settings. We conducted a qualitative study to compare expectations and communication desires of sick children's caregivers at Mulago Hospital, Uganda, to those of patients in Western countries. Methods: Three Focus Group Interviews and three Key Informant Interviews were conducted with 24 caregivers of sick children in Mulago Hospital Kampala, Uganda. An interview guide adapted from the Calgary-Cambridge Guide was used to conduct focus group and Key Informant Interviews. Two investigators worked independently to review transcripts and analyse them for content and emerging themes. Results: Caregivers of sick children in Mulago Hospital expect attending doctors to build a relationship with them, by demonstrating the verbal and nonverbal skills outlined in the CCG including maintaining eye contact, using appropriate gestures and voice during communication, and being nonjudgmental. Conclusion: The communication needs and expectations of caregivers of sick children in Mulago Hospital are similar to those of patients and caregivers in Western countries. Practice implications: The CCG can be used as a training guide to enhance the communication skills of current and future doctors in Mulago Hospital.
KW - Caregivers
KW - Communication skills
KW - Doctor-patient communication
KW - Expectations
KW - Non-Western countries
U2 - 10.1016/j.pec.2010.07.015
DO - 10.1016/j.pec.2010.07.015
M3 - Article
C2 - 20739136
SN - 0738-3991
VL - 84
SP - 217
EP - 222
JO - Patient Education and Counseling
JF - Patient Education and Counseling
IS - 2
ER -