A qualitative study of caregivers' expectations and communication desires during medical consultation for sick children in Uganda

Sarah Kiguli*, David Mafigiri, Janet Nakigudde, Jan van Dalen, Cees van der Vleuten

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

8 Citations (Web of Science)


Objective: Little data exist on patients' expectations and communication desires during medical consultation in Non-Western settings. We conducted a qualitative study to compare expectations and communication desires of sick children's caregivers at Mulago Hospital, Uganda, to those of patients in Western countries. Methods: Three Focus Group Interviews and three Key Informant Interviews were conducted with 24 caregivers of sick children in Mulago Hospital Kampala, Uganda. An interview guide adapted from the Calgary-Cambridge Guide was used to conduct focus group and Key Informant Interviews. Two investigators worked independently to review transcripts and analyse them for content and emerging themes. Results: Caregivers of sick children in Mulago Hospital expect attending doctors to build a relationship with them, by demonstrating the verbal and nonverbal skills outlined in the CCG including maintaining eye contact, using appropriate gestures and voice during communication, and being nonjudgmental. Conclusion: The communication needs and expectations of caregivers of sick children in Mulago Hospital are similar to those of patients and caregivers in Western countries. Practice implications: The CCG can be used as a training guide to enhance the communication skills of current and future doctors in Mulago Hospital.
Original languageEnglish
Pages (from-to)217-222
JournalPatient Education and Counseling
Issue number2
Publication statusPublished - Aug 2011


  • Caregivers
  • Communication skills
  • Doctor-patient communication
  • Expectations
  • Non-Western countries

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