A Method to Guide the Concretization of Costs and Benefits in Service-Dominant Business Models

Rick Gilsing*, Oktay Türetken, Baris Özkan, Frans Slaats, Onat Ege Adali, Anna Wilbik, Frank Berkers, Paul W.P.J. Grefen

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

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Contemporary organizations increasingly transition to a service-orientation to better cater to the needs of customers. To offer the resulting complex service solutions, organizations collaborate in business networks to exchange services, which are typically conceptualized by means of service-dominant business models. As business models influence organizational performance, novel service-dominant business models should be evaluated with respect to how value in terms of costs and benefits is captured per actor. However, limited support is present in literature to guide the concretization of costs and benefits in networked, service-dominant settings to assess the viability of the model. In response, we propose a method to guide the concretization of costs and benefits in service-dominant business models. Building upon existing work in terms of networked value capture, we introduce design parameters to concretize costs and benefits and consequently guide the concretization of these parameters by means of a structured process.
Original languageEnglish
Title of host publicationWorking Conference on Virtual Enterprises
Subtitle of host publicationPRO-VE 2020: Boosting Collaborative Networks 4.0
EditorsL.M. Camarinha-Matos, H. Afsarmanesh, A. Ortiz
PublisherSpringer, Cham
Number of pages10
ISBN (Electronic)978-3-030-62412-5
ISBN (Print)978-3-030-62411-8
Publication statusPublished - 2020
EventBoosting Collaborative Networks 4.0: 21st IFIP WG 5.5 Working Conference on Virtual Enterprises - Valencia Spain, Valencia, Spain
Duration: 23 Nov 202025 Nov 2020

Publication series

SeriesIFIP Advances in Information and Communication Technology


ConferenceBoosting Collaborative Networks 4.0
Abbreviated titlePRO-VE 2020


  • Business model evaluation
  • Business model viability
  • Information governance
  • Service-dominant business model

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