A Comparison of the Antecedents of Employee and Customer Loyalty at a Belgian Bank

H. Martens; J.M.M. Bloemer; G.J. Odekerken-Schröder

A Comparison of the Antecedents of Employee and Customer Loyalty at a Belgian Bank

H. Martens, J.M.M. Bloemer, G.J. Odekerken-Schröder

Marketing & Supply Chain Management

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceeding › Academic › peer-review

Original language	English
Title of host publication	Proceedings 39th Annual Meeting Eastern Academy of Management
Place of Publication	Yale, USA
Publisher	Yale
Publication status	Published - 1 Jan 2002
Event	conference; 2002-04-01; 2002-04-01 - Duration: 1 Apr 2002 → 1 Apr 2002

Conference

Conference	conference; 2002-04-01; 2002-04-01
Period	1/04/02 → 1/04/02

Cite this

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title = "A Comparison of the Antecedents of Employee and Customer Loyalty at a Belgian Bank",

author = "H. Martens and J.M.M. Bloemer and G.J. Odekerken-Schr{\"o}der",

note = "Proceedings 39th Annual Meeting Eastern Academy of Management Yale Yale, USA ; conference; 2002-04-01; 2002-04-01 ; Conference date: 01-04-2002 Through 01-04-2002",

year = "2002",

month = jan,

day = "1",

language = "English",

booktitle = "Proceedings 39th Annual Meeting Eastern Academy of Management",

publisher = "Yale",

}

TY - GEN

T1 - A Comparison of the Antecedents of Employee and Customer Loyalty at a Belgian Bank

AU - Martens, H.

AU - Bloemer, J.M.M.

AU - Odekerken-Schröder, G.J.

N1 - Proceedings 39th Annual Meeting Eastern Academy of Management Yale Yale, USA

PY - 2002/1/1

Y1 - 2002/1/1

M3 - Conference article in proceeding

BT - Proceedings 39th Annual Meeting Eastern Academy of Management

PB - Yale

CY - Yale, USA

T2 - conference; 2002-04-01; 2002-04-01

Y2 - 1 April 2002 through 1 April 2002

ER -