A Comparison of the Antecedents of Employee and Customer Loyalty at a Belgian Bank

H. Martens, J.M.M. Bloemer, G.J. Odekerken-Schröder

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Original languageEnglish
Title of host publicationProceedings 39th Annual Meeting Eastern Academy of Management
Place of PublicationYale, USA
PublisherYale
Publication statusPublished - 1 Jan 2002
Eventconference; 2002-04-01; 2002-04-01 -
Duration: 1 Apr 20021 Apr 2002

Conference

Conferenceconference; 2002-04-01; 2002-04-01
Period1/04/021/04/02

Cite this

Martens, H., Bloemer, J. M. M., & Odekerken-Schröder, G. J. (2002). A Comparison of the Antecedents of Employee and Customer Loyalty at a Belgian Bank. In Proceedings 39th Annual Meeting Eastern Academy of Management Yale.