| Original language | English |
|---|---|
| Pages (from-to) | 14-14 |
| Journal | Big Builder |
| Volume | Sept. 2005 |
| Publication status | Published - 1 Jan 2005 |
A Closer Look: Is Customer Satisfaction a Reliable Predictor of Future Financial Performance?
K.A. Merchant, C. Chen
Research output: Contribution to journal › Article › Professional