NWO Creative Industry - Knowledge Innovation Mapping (KIEM) Grant

  • Aysolmaz, Banu (Recipient)

Prize: Prize (including medals and awards)Academic


In the current area of connectedness, clients express their complaints about products/services on social media. These complaint conversations are available for everybody. We want to gain insight into the changing nature of complaint conversations and how client satisfaction can be improved in these new settings by combining a theoretical lens with data science tools.
Consortium partner: DHL Finance Services
Degree of recognitionInternational
Granting OrganisationsNWO : Nederlandse Organisatie voor Wetenschappelijk Onderzoek