Generating sales while providing service: a study of customer service representatives’ ambidextrous behavior

  • Jasmand, Claudia (Recipient)

Prize: Prize (including medals and awards) › Professional

Description

OG - Fisher IMS & AMA SERVSIG Dissertation Proposal Award (2nd runner-up; CY - Austin, Texas (USA);
Awarded date19 Feb 2011

Awarded at event

Event titleAMA Winter Educators' Conference
Period18 Feb 2011 → 20 Feb 2011

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