Generating sales while providing service: a study of customer service representatives’ ambidextrous behavior

  • Claudia Jasmand (Recipient)

Prize: Prize (including medals and awards)Professional

Description

OG - Fisher IMS & AMA SERVSIG Dissertation Proposal Award (2nd runner-up; CY - Austin, Texas (USA);

Prize (including medals and awards)

eventAMA Winter Educators' Conference
Period18 Feb 2011 → 20 Feb 2011