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Research Output

2019

"Deal with it": How coping with e-service innovation affects the customer experience

Ciuchita, R., Mahr, D. & Odekerken-Schroder, G., Oct 2019, In : Journal of Business Research. 103, p. 130-141 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

Drivers of Continuous Usage: A Consumer Perspective on Mobile Payment Service Ecosystems

Ciuchita, R., 2019, Marketing and Mobile Financial Services : A Global Perspective on Digital Banking Consumer Behaviour. Shaikh, A. A. & Karjaluoto, H. (eds.). Routledge/Taylor & Francis Group, p. 135-158

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

2017

Engagement: Managerially alluring, academically divisive and ripe for research

Ciuchita, R., 28 Jun 2017

Research output: Non-textual formWeb publication/siteAcademic

Storm after the Quiet: How Marketplace Interactions Shape Consumer Resources in Collective Goal Pursuits

Henkel, A., Bögershausen, J., Ciuchita, R. & Odekerken-Schröder, G., 4 Jan 2017, In : Journal of the Association for Consumer Research. 2, 1, p. 26-47

Research output: Contribution to journalArticleAcademicpeer-review

2016

Unheard consumers: a resource perspective on the goal pursuit of families with hearing impaired children

Henkel, A., Bögershausen, J., Ciuchita, R. & Odekerken-Schröder, G., 2016.

Research output: Contribution to conferencePaperAcademic

User engagement with digital service innovation

Ciuchita, R. P. A., 2016, Maastricht: Maastricht University. 143 p.

Research output: ThesisDoctoral ThesisInternal

Open Access
File
348 Downloads (Pure)
2013

Uncovering collaborative value creation patterns and establishing corresponding customer roles

Moeller, S., Ciuchita, R. P. A., Mahr, F. D., Odekerken-Schröder, G. J. & Fassnacht, M., 1 Jan 2013, In : Journal of Service Research. 16, 4, p. 471-487

Research output: Contribution to journalArticleAcademicpeer-review

27 Citations (Scopus)