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Article
2020

Patterns in Motion: How Visual Patterns in Ads Affect Product Evaluations

Farace, S., Roggeveen, A., Ordenes, F. V., De Ruyter, K., Wetzels, M. & Grewal, D., 1 Jan 2020, In : Journal of Advertising. 49, 1, p. 3-17 15 p.

Research output: Contribution to journalArticleAcademicpeer-review

2019

Cutting through Content Clutter: How Speech and Image Acts Drive Consumer Sharing of Social Media Brand Messages

Ordenes, F. V., Grewal, D., Ludwig, S., De Ruyter, K., Mahr, D. & Wetzels, M., Feb 2019, In : Journal of Consumer Research. 45, 5, p. 988-1012 25 p.

Research output: Contribution to journalArticleAcademicpeer-review

Trust in humanoid robots: implications for services marketing

van Pinxteren, M. M. E., Wetzels, R. W. H., Rüger, J., Pluymaekers, M. & Wetzels, M., 12 Aug 2019, In : Journal of Services Marketing. 33, 4, p. 507-518 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
2018

Diagnosing member-customer ostracism in co-operatives and counterpoising its relationship-poisoning effects

Benos, T., Kalogeras, N., de Ruyter, K. & Wetzels, M., 2018, In : European Journal of Marketing. 52, 9-10, p. 1778-1801 24 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Harnessing a ‘Currency Matrix’ for Performance Measurement in Cooperatives: A Multi-Phased Study

Benos, T., Kalogeras, N., Wetzels, M., de Ruyter, K. & Pennings, J., Dec 2018, In : Sustainability. 10, 12, 38 p., 4536.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

The Effect of Review Writing on Learning Engagement in Channel Partner Relationship Management

Aguirre Lopez, E., Grewal, D., Mahr, D., de Ruyter, K. & Wetzels, M., Mar 2018, In : Journal of Marketing. 82, 2, p. 64-84 21 p.

Research output: Contribution to journalArticleAcademicpeer-review

2017

Assessing the effect of narrative transportation, portrayed action, and photographic style on the likelihood to comment on posted selfies

Farace, S., van Laer, T., de Ruyter, K. & Wetzels, M., 2017, In : European Journal of Marketing. 51, 11/12, p. 1961-1979 19 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Unveiling What Is Written in the Stars: Analyzing Explicit, Implicit, and Discourse Patterns of Sentiment in Social Media

Ordenes, F. V., Ludwig, S., De Ruyter, K., Grewal, D. & Wetzels, M., Apr 2017, In : Journal of Consumer Research. 43, 6, p. 875-894

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
1 Citation (Scopus)

’Wear’ to Next? What Wearable Technology Means for Service Research

Francu, E., Lucas, B. & Wetzels, M., 20 Mar 2017, In : AMA SERVSIG.

Research output: Contribution to journalArticleProfessional

Open Access
2016

Making SENS: exploring the antecedents and impact of store environmental stewardship climate

Hensen, N. J. B., Keeling, D. I., de Ruyter, J. C., Wetzels, M. G. M. & de Jong, A., Jul 2016, In : Journal of the Academy of Marketing Science. 44, 4, p. 497-515 19 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
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152 Downloads (Pure)

Me, Myself, and Future Generations: The Role of Affinity and Effectiveness in the Creation of Consumer Environmental Stewardship (CENS)

Hensen, N., Keeling, D. I., de Ruyter, K. & Wetzels, M., May 2016, In : Psychology & Marketing. 33, 5, p. 389-406

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
120 Downloads (Pure)

The personalization-privacy paradox: implications for new media

Aguirre Lopez, E., Roggeveen, A., Grewal, D. & Wetzels, M. G. M., 1 Jan 2016, In : Journal of Consumer Marketing. 33, 2, p. 98-110 13 p.

Research output: Contribution to journalArticleAcademicpeer-review

3 Citations (Scopus)

Value cocreation at its peak: the asymmetric relationship between coproduction and loyalty

Stokburger-Sauer, N. E., Scholl-Grissemann, U., Teichmann, K. & Wetzels, M., 2016, In : Journal of Service Management. 27, 4, p. 563-590

Research output: Contribution to journalArticleAcademicpeer-review

2 Citations (Scopus)
2015

A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers

Piyathasanan, B., Mathies, C., Wetzels, M. G. M., Patterson, P. & de Ruyter, J. C., 1 Jan 2015, In : International Journal of Electronic Commerce. 19, 2, p. 126-158 33 p.

Research output: Contribution to journalArticleAcademicpeer-review

B2B channel partner programs: Disentangling indebtedness from gratitude

Pelser, J., de Ruyter, J. C., Wetzels, M. G. M., Grewal, D., Cox, D. & van Beuningen, J. W. A., Dec 2015, In : Journal of Retailing. 91, 4, p. 660-678 19 p.

Research output: Contribution to journalArticleAcademicpeer-review

1 Citation (Scopus)

Unraveling the personalization paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness

Aguirre Lopez, E., Mahr, F. D., Grewal, D., de Ruyter, J. C. & Wetzels, M. G. M., Mar 2015, In : Journal of Retailing. 91, 1, p. 34-49 16 p.

Research output: Contribution to journalArticleAcademicpeer-review

21 Citations (Scopus)
2014

Developing supplier integration capabilities for sustainable competitive advantage: A dynamic capabilities approach

Vanpoucke, E., Vereecke, A. & Wetzels, M. G. M., 1 Jan 2014, In : Journal of Operations Management. 32, 7-8, p. 446-461

Research output: Contribution to journalArticleAcademicpeer-review

20 Citations (Scopus)

Take their word for it: The symbolic role of linguistic style matches in user communities

Ludwig, S., de Ruyter, J. C., Mahr, F. D., Wetzels, M. G. M., Brüggen, E. C. & de Ruyck, T., 1 Jan 2014, In : Mis Quarterly. 38, 4, p. 1201-1217

Research output: Contribution to journalArticleAcademicpeer-review

5 Citations (Scopus)

The extended transportation-imagery model: A meta-analysis of the antecedents and consequences of consumers' narrative transportation

van Laer, T., de Ruyter, J. C., Visconti, L. M. & Wetzels, M. G. M., Feb 2014, In : Journal of Consumer Research. 40, 5, p. 797-817 21 p.

Research output: Contribution to journalArticleAcademicpeer-review

55 Citations (Scopus)
2013

Decomposing the effect of supplier development on relationship benefits: The role of relational capital

Blonska, A., Storey, C., Rozemeijer, F. A., Wetzels, M. G. M. & de Ruyter, J. C., Nov 2013, In : Industrial Marketing Management. 42, 8, p. 1295-1306 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

15 Citations (Scopus)

More than words: The influence of affective content and linguistic style matches in online reviews on conversion rates

Ludwig, S., de Ruyter, J. C., Friedman, M., Brüggen, E. C., Wetzels, M. G. M. & Pfann, G. A., 1 Jan 2013, In : Journal of Marketing. 77, 1, p. 87-103

Research output: Contribution to journalArticleAcademicpeer-review

75 Citations (Scopus)

Take it or leave it: Using regulatory fit theory to understand reward redemption in channel reward

Keeling, D. I., Daryanto, A., de Ruyter, J. C. & Wetzels, M. G. M., Nov 2013, In : Industrial Marketing Management. 42, 8, p. 1345-1356 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

1 Citation (Scopus)
2012

Hierarchical latent variable models in PLS-SEM: guidelines for using reflective-formative type models

Becker, J. M., Klein, K. & Wetzels, M. G. M., 1 Jan 2012, In : Long Range Planning. 45, 5-6, p. 359-394 36 p.

Research output: Contribution to journalArticleAcademicpeer-review

142 Citations (Scopus)

Vision 20/20: Preparing today for tomorrow's challenges

Rozemeijer, F. A., Quintens, L. R. J., Wetzels, M. G. M. & Gelderman, C. J., 1 Jan 2012, In : Journal of Purchasing and Supply Management. 18, 2, p. 63-67

Research output: Contribution to journalArticleAcademicpeer-review

8 Citations (Scopus)
2011

Fields of gold: perceived efficacy in virtual teams of field service employees

Scheepers, J., de Jong, A., de Ruyter, J. C. & Wetzels, M. G. M., Aug 2011, In : Journal of Service Research. 14, 3, p. 372-389 18 p.

Research output: Contribution to journalArticleAcademicpeer-review

6 Citations (Scopus)

Individual differences in motivation to participate in online panels The effect on response rate and response quality perceptions

Brüggen, E. C., de Ruyter, J. C., Wetzels, M. G. M. & Schillewaert, N., 1 Jan 2011, In : International Journal of Market Research. 53, 3, p. 369-390 22 p.

Research output: Contribution to journalArticleAcademicpeer-review

Return on interactivity: the impact of online agents on newcomer adjustment

Köhler, C. F., Rohm, A., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2011, In : Journal of Marketing. 75, 1, p. 93-108

Research output: Contribution to journalArticleAcademicpeer-review

44 Citations (Scopus)

The power of self-efficacy change during service provision: making your customers feel better about themselves pays off

van Beuningen, J. W. A., de Ruyter, J. C. & Wetzels, M. G. M., Feb 2011, In : Journal of Service Research. 14, 1, p. 108-125 18 p.

Research output: Contribution to journalArticleAcademicpeer-review

17 Citations (Scopus)
2010

Getting a discount or sharing the cost: The influence of regulatory fit on consumer response to service pricing schemes

Daryanto, A., de Ruyter, J. C. & Wetzels, M. G. M., May 2010, In : Journal of Service Research. 13, 2, p. 153-167 15 p.

Research output: Contribution to journalArticleAcademicpeer-review

7 Citations (Scopus)

In chains? An empirical study of antecedents to supplier development activity in the automotive industry

Wynstra, F., von Corswant, F. & Wetzels, M. G. M., 1 Jan 2010, In : Journal of Product Innovation Management. 27, 5, p. 625-639

Research output: Contribution to journalArticleAcademicpeer-review

40 Citations (Scopus)

Service firms and customer loyalty programs: A regulatory fit perspective of reward preferences in a health club setting

Daryanto, A., de Ruyter, J. C., Wetzels, M. G. M. & Patterson, P. G., 1 Jan 2010, In : Journal of the Academy of Marketing Science. 38, 5, p. 604-616 13 p.

Research output: Contribution to journalArticleAcademicpeer-review

24 Citations (Scopus)
2009

An Exploration of Consumer Resistance to Innovation and Its Antecedents

Kleijnen, M. H. P., Lee, N. & Wetzels, M. G. M., 1 Jan 2009, In : Journal of Economic Psychology. 30, 3, p. 344-357 13 p.

Research output: Contribution to journalArticleAcademicpeer-review

77 Citations (Scopus)

Antecedents and Consequences of Environmental Stewardship 5 in Boundary-Spanning B2B Teams

de Ruyter, J. C., Jong, A. & Wetzels, M. G. M., 1 Jan 2009, In : Journal of the Academy of Marketing Science. 37, 4, p. 470-487 17 p.

Research output: Contribution to journalArticleAcademicpeer-review

12 Citations (Scopus)

Customer Self-Efficacy in Technology-Based Self-Service: Assessing Between- and Within-Person Differences

van Beuningen, J. W. A., de Ruyter, J. C., Wetzels, M. G. M. & Streukens, S., 1 Jan 2009, In : Journal of Service Research. 11, 4, p. 407-428 21 p.

Research output: Contribution to journalArticleAcademicpeer-review

52 Citations (Scopus)

Do Different Marketing Practices Require Different Leadership Styles? An Exploratory Study

Lindgreen, A., Palmer, R., Wetzels, M. G. M. & Antioco, M., 1 Jan 2009, In : Journal of Business & Industrial Marketing. 24, 1, p. 14-26 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

19 Citations (Scopus)

Knowledge Creation through Mobile Social Networks and Its Impact on Intentions to Use Innovative Mobile Services

Kleijnen, M., Lievens, A., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2009, In : Journal of Service Research. 12, p. 15-35 20 p.

Research output: Contribution to journalArticleAcademicpeer-review

26 Citations (Scopus)

The Propensity to Continue Internationalization: A Study of Entrepreneurial Decision-Making in Australian Service Firms

Pauwels, P. F. J., Patterson, P. G., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2009, In : Advances in International Marketing. 20, p. 11-36 15 p.

Research output: Contribution to journalArticleAcademicpeer-review

8 Citations (Scopus)

Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration

Wetzels, M. G. M., Odekerken-Schröder, G. J. & van Oppen, C. A. M. L., 1 Jan 2009, In : Mis Quarterly. 33, 1, p. 177-195 18 p.

Research output: Contribution to journalArticleAcademicpeer-review

838 Citations (Scopus)
2008

Consumer Responses to Vertical Service Line Extensions

Lei, J., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2008, In : Journal of Retailing. 84, 3, p. 268-280

Research output: Contribution to journalArticleAcademicpeer-review

40 Citations (Scopus)

Effectiveness of Corporate Employment Web Sites: How Content and Form Influence Intentions to Apply

van Birgelen, M. J. H., Wetzels, M. G. M. & van Dolen, W. M., 1 Jan 2008, In : International Journal of Manpower. 29, 8, p. 731-751

Research output: Contribution to journalArticleAcademicpeer-review

17 Citations (Scopus)

Integrating Service and Design: The Influences of Organizational and Communication Factors on Relative Product and Service Characteristics

Antioco, M., Moenaert, R. K., Feinberg, R. A. & Wetzels, M. G. M., 1 Jan 2008, In : Journal of the Academy of Marketing Science. 36, 4, p. 501-521

Research output: Contribution to journalArticleAcademicpeer-review

20 Citations (Scopus)
12 Citations (Scopus)

Organizational Antecedents to and Consequences of Service Business Orientations in Manufacturing Companies

Antioco, M., Moenaert, R., Lindgreen, A. & Wetzels, M. G. M., 1 Jan 2008, In : Journal of the Academy of Marketing Science. 36, 3, p. 337-358

Research output: Contribution to journalArticleAcademicpeer-review

79 Citations (Scopus)

Psychological Safety and Social Support in Groupware Adoption: A Multi-level Assessment in Education

Schepers, J. J. L., de Jong, A., Wetzels, M. G. M. & de Ruyter, J. C., 1 Jan 2008, In : Computers & Education. 51, 2, p. 757-775

Research output: Contribution to journalArticleAcademicpeer-review

31 Citations (Scopus)
2007

A Meta-Analysis of the Technology Acceptance Model: Investigating Subjective Norm and Moderation Effects

Schepers, J. & Wetzels, M. G. M., 1 Jan 2007, In : Information & Management. 44, 1, p. 90-103

Research output: Contribution to journalArticleAcademicpeer-review

461 Citations (Scopus)

An Assessment of Value Creation in Mobile Service Delivery and the Moderating Role of Time Consciousness

Kleijnen, M. H. P., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2007, In : Journal of Retailing. 83, 1, p. 33-46

Research output: Contribution to journalArticleAcademicpeer-review

255 Citations (Scopus)
2006

An Assessment of Equivalence between Online and Mail Surveys in Service Research

Deutskens, E., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2006, In : Journal of Service Research. 8, 4, p. 346-355

Research output: Contribution to journalArticleAcademicpeer-review

81 Citations (Scopus)

Comparing the Generalizability of Online and Mail Surveys in Cross-National Service Quality Research

Deutskens, E., de Jong, A., Wetzels, M. G. M. & de Ruyter, J. C., 1 Jan 2006, In : Marketing Letters. 17, 2, p. 118-136

Research output: Contribution to journalArticleAcademicpeer-review

30 Citations (Scopus)

Linking Employee Confidence to Performance: A Study of Selfmanaging Service Teams

de Jong, A., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2006, In : Journal of the Academy of Marketing Science. 34, 4, p. 576-587

Research output: Contribution to journalArticleAcademicpeer-review

19 Citations (Scopus)

Recall Effect of Short Message Service as a Complementary Marketing Communications Instrument

Wetzels, M. G. M., 1 Jan 2006, In : Journal of Advertising Research. 46, 2, p. 6-17

Research output: Contribution to journalArticleAcademicpeer-review

12 Citations (Scopus)