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Research Output 1998 2019

2019

Cutting through Content Clutter: How Speech and Image Acts Drive Consumer Sharing of Social Media Brand Messages

Ordenes, F. V., Grewal, D., Ludwig, S., De Ruyter, K., Mahr, D. & Wetzels, M., Feb 2019, In : Journal of Consumer Research. 45, 5, p. 988-1012 25 p.

Research output: Contribution to journalArticleAcademicpeer-review

Patterns in Motion: How Visual Patterns in Ads Affect Product Evaluations

Farace, S., Roggeveen, A., Ordenes, F. V., De Ruyter, K., Wetzels, M. & Grewal, D., 3 Sep 2019, In : Journal of Advertising. 15 p.

Research output: Contribution to journalArticleAcademicpeer-review

Special issue on critical issues in industrial and business-to-business services

O'Cass, A. & Wetzels, M., Apr 2019, In : Industrial Marketing Management. 78, p. 1-5 5 p.

Research output: Contribution to journalEditorialAcademicpeer-review

Trust in humanoid robots: implications for services marketing

van Pinxteren, M. M. E., Wetzels, R. W. H., Rüger, J., Pluymaekers, M. & Wetzels, M., 12 Aug 2019, In : Journal of Services Marketing. 33, 4, p. 507-518 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
2018

Contemporary Issues and Critical Challenges on Innovation in Services

O'Cass, A. & Wetzels, M., 1 Sep 2018, In : Journal of Product Innovation Management. 35, 5, p. 674-681 8 p.

Research output: Contribution to journalEditorialAcademicpeer-review

Diagnosing member-customer ostracism in co-operatives and counterpoising its relationship-poisoning effects

Benos, T., Kalogeras, N., de Ruyter, K. & Wetzels, M., 2018, In : European Journal of Marketing. 52, 9-10, p. 1778-1801 24 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Harnessing a ‘Currency Matrix’ for Performance Measurement in Cooperatives: A Multi-Phased Study

Benos, T., Kalogeras, N., Wetzels, M., de Ruyter, K. & Pennings, J., Dec 2018, In : Sustainability. 10, 12, 38 p., 4536.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

The Effect of Review Writing on Learning Engagement in Channel Partner Relationship Management

Aguirre Lopez, E., Grewal, D., Mahr, D., de Ruyter, K. & Wetzels, M., Mar 2018, In : Journal of Marketing. 82, 2, p. 64-84 21 p.

Research output: Contribution to journalArticleAcademicpeer-review

The emotional review-reward effect: how do reviews increase impulsivity?

Motyka, S., Grewal, D., Aguirre, E., Mahr, D., de Ruyter, K. & Wetzels, M., Nov 2018, In : Journal of the Academy of Marketing Science. 46, 6, p. 1032-1051 20 p.

Research output: Contribution to journalReview articleAcademicpeer-review

The Impact of Asymmetric Relationship Characteristics on Buyer-Supplier Performance

Vanpoucke, E., Wetzels, M., Rozemeijer, F. & Pilzak - Blonska, A., 2018.

Research output: Contribution to conferenceAbstractAcademic

2017

Assessing the effect of narrative transportation, portrayed action, and photographic style on the likelihood to comment on posted selfies

Farace, S., van Laer, T., de Ruyter, K. & Wetzels, M., 2017, In : European Journal of Marketing. 51, 11/12, p. 1961-1979 19 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
1 Citation (Scopus)

Unveiling What Is Written in the Stars: Analyzing Explicit, Implicit, and Discourse Patterns of Sentiment in Social Media

Ordenes, F. V., Ludwig, S., De Ruyter, K., Grewal, D. & Wetzels, M., Apr 2017, In : Journal of Consumer Research. 43, 6, p. 875-894

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

’Wear’ to Next? What Wearable Technology Means for Service Research

Francu, E., Lucas, B. & Wetzels, M., 20 Mar 2017, In : AMA SERVSIG.

Research output: Contribution to journalArticleProfessional

Open Access
2016
123 Downloads (Pure)

Making SENS: exploring the antecedents and impact of store environmental stewardship climate

Hensen, N. J. B., Keeling, D. I., de Ruyter, J. C., Wetzels, M. G. M. & de Jong, A., Jul 2016, In : Journal of the Academy of Marketing Science. 44, 4, p. 497-515 19 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
90 Downloads (Pure)

Me, Myself, and Future Generations: The Role of Affinity and Effectiveness in the Creation of Consumer Environmental Stewardship (CENS)

Hensen, N., Keeling, D. I., de Ruyter, K. & Wetzels, M., May 2016, In : Psychology & Marketing. 33, 5, p. 389-406

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
3 Citations (Scopus)

The personalization-privacy paradox: implications for new media

Aguirre Lopez, E., Roggeveen, A., Grewal, D. & Wetzels, M. G. M., 1 Jan 2016, In : Journal of Consumer Marketing. 33, 2, p. 98-110 13 p.

Research output: Contribution to journalArticleAcademicpeer-review

2 Citations (Scopus)

Value cocreation at its peak: the asymmetric relationship between coproduction and loyalty

Stokburger-Sauer, N. E., Scholl-Grissemann, U., Teichmann, K. & Wetzels, M., 2016, In : Journal of Service Management. 27, 4, p. 563-590

Research output: Contribution to journalArticleAcademicpeer-review

2015

A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers

Piyathasanan, B., Mathies, C., Wetzels, M. G. M., Patterson, P. & de Ruyter, J. C., 1 Jan 2015, In : International Journal of Electronic Commerce. 19, 2, p. 126-158 33 p.

Research output: Contribution to journalArticleAcademicpeer-review

1 Citation (Scopus)

B2B channel partner programs: Disentangling indebtedness from gratitude

Pelser, J., de Ruyter, J. C., Wetzels, M. G. M., Grewal, D., Cox, D. & van Beuningen, J. W. A., Dec 2015, In : Journal of Retailing. 91, 4, p. 660-678 19 p.

Research output: Contribution to journalArticleAcademicpeer-review

Ex-inwoners als vergeten ambassadeurs van een stad/regio

Odekerken-Schröder, G. J., Sillen, K. I. J. & Wetzels, M. G. M., 1 Jan 2015, Jaarboek 2015: ontwikkelingen in het marktonderzoek. Bronner, A. E. (ed.). Haarlem: Spaar en Hout BV, p. 155-167 12 p.

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

21 Citations (Scopus)

Unraveling the personalization paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness

Aguirre Lopez, E., Mahr, F. D., Grewal, D., de Ruyter, J. C. & Wetzels, M. G. M., Mar 2015, In : Journal of Retailing. 91, 1, p. 34-49 16 p.

Research output: Contribution to journalArticleAcademicpeer-review

2014
20 Citations (Scopus)

Developing supplier integration capabilities for sustainable competitive advantage: A dynamic capabilities approach

Vanpoucke, E., Vereecke, A. & Wetzels, M. G. M., 1 Jan 2014, In : Journal of Operations Management. 32, 7-8, p. 446-461

Research output: Contribution to journalArticleAcademicpeer-review

18 Citations (Scopus)

Regulatory fit: A meta-analytic synthesis

Motyka, S., Grewal, D., Puccinelli, N. M., Roggeveen, A. L., Avnet, T., Daryanto, A., de Ruyter, J. C. & Wetzels, M. G. M., Jul 2014, In : Journal of Consumer Psychology. 24, 3, p. 394-410 17 p.

Research output: Contribution to journalReview articleAcademicpeer-review

5 Citations (Scopus)

Take their word for it: The symbolic role of linguistic style matches in user communities

Ludwig, S., de Ruyter, J. C., Mahr, F. D., Wetzels, M. G. M., Brüggen, E. C. & de Ruyck, T., 1 Jan 2014, In : Mis Quarterly. 38, 4, p. 1201-1217

Research output: Contribution to journalArticleAcademicpeer-review

55 Citations (Scopus)

The extended transportation-imagery model: A meta-analysis of the antecedents and consequences of consumers' narrative transportation

van Laer, T., de Ruyter, J. C., Visconti, L. M. & Wetzels, M. G. M., Feb 2014, In : Journal of Consumer Research. 40, 5, p. 797-817 21 p.

Research output: Contribution to journalArticleAcademicpeer-review

2013
15 Citations (Scopus)

Decomposing the effect of supplier development on relationship benefits: The role of relational capital

Blonska, A., Storey, C., Rozemeijer, F. A., Wetzels, M. G. M. & de Ruyter, J. C., Nov 2013, In : Industrial Marketing Management. 42, 8, p. 1295-1306 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

Groen voorbeeld doet groen volgen: de filiaalmanager als aanjager van milieurentmeesterschap onder verkopers

Hensen, N. J. B., de Jong, A., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2013, Ontwikkelingen in het Marktonderzoek; Jaarboek MarktOnderzoekAssociatie. Bronner, F. (ed.). Haarlem: Spaar en Hout BV, p. 197-215 248 p.

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

75 Citations (Scopus)

More than words: The influence of affective content and linguistic style matches in online reviews on conversion rates

Ludwig, S., de Ruyter, J. C., Friedman, M., Brüggen, E. C., Wetzels, M. G. M. & Pfann, G. A., 1 Jan 2013, In : Journal of Marketing. 77, 1, p. 87-103

Research output: Contribution to journalArticleAcademicpeer-review

1 Citation (Scopus)

Take it or leave it: Using regulatory fit theory to understand reward redemption in channel reward

Keeling, D. I., Daryanto, A., de Ruyter, J. C. & Wetzels, M. G. M., Nov 2013, In : Industrial Marketing Management. 42, 8, p. 1345-1356 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

2012
142 Citations (Scopus)

Hierarchical latent variable models in PLS-SEM: guidelines for using reflective-formative type models

Becker, J. M., Klein, K. & Wetzels, M. G. M., 1 Jan 2012, In : Long Range Planning. 45, 5-6, p. 359-394 36 p.

Research output: Contribution to journalArticleAcademicpeer-review

8 Citations (Scopus)

Vision 20/20: Preparing today for tomorrow's challenges

Rozemeijer, F. A., Quintens, L. R. J., Wetzels, M. G. M. & Gelderman, C. J., 1 Jan 2012, In : Journal of Purchasing and Supply Management. 18, 2, p. 63-67

Research output: Contribution to journalArticleAcademicpeer-review

2011
6 Citations (Scopus)

Fields of gold: perceived efficacy in virtual teams of field service employees

Scheepers, J., de Jong, A., de Ruyter, J. C. & Wetzels, M. G. M., Aug 2011, In : Journal of Service Research. 14, 3, p. 372-389 18 p.

Research output: Contribution to journalArticleAcademicpeer-review

Individual differences in motivation to participate in online panels The effect on response rate and response quality perceptions

Brüggen, E. C., de Ruyter, J. C., Wetzels, M. G. M. & Schillewaert, N., 1 Jan 2011, In : International Journal of Market Research. 53, 3, p. 369-390 22 p.

Research output: Contribution to journalArticleAcademicpeer-review

44 Citations (Scopus)

Return on interactivity: the impact of online agents on newcomer adjustment

Köhler, C. F., Rohm, A., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2011, In : Journal of Marketing. 75, 1, p. 93-108

Research output: Contribution to journalArticleAcademicpeer-review

17 Citations (Scopus)

The power of self-efficacy change during service provision: making your customers feel better about themselves pays off

van Beuningen, J. W. A., de Ruyter, J. C. & Wetzels, M. G. M., Feb 2011, In : Journal of Service Research. 14, 1, p. 108-125 18 p.

Research output: Contribution to journalArticleAcademicpeer-review

2010
7 Citations (Scopus)

Getting a discount or sharing the cost: The influence of regulatory fit on consumer response to service pricing schemes

Daryanto, A., de Ruyter, J. C. & Wetzels, M. G. M., May 2010, In : Journal of Service Research. 13, 2, p. 153-167 15 p.

Research output: Contribution to journalArticleAcademicpeer-review

40 Citations (Scopus)

In chains? An empirical study of antecedents to supplier development activity in the automotive industry

Wynstra, F., von Corswant, F. & Wetzels, M. G. M., 1 Jan 2010, In : Journal of Product Innovation Management. 27, 5, p. 625-639

Research output: Contribution to journalArticleAcademicpeer-review

24 Citations (Scopus)

Service firms and customer loyalty programs: A regulatory fit perspective of reward preferences in a health club setting

Daryanto, A., de Ruyter, J. C., Wetzels, M. G. M. & Patterson, P. G., 1 Jan 2010, In : Journal of the Academy of Marketing Science. 38, 5, p. 604-616 13 p.

Research output: Contribution to journalArticleAcademicpeer-review

Wanneer Renderen Kennisinvesteringen in Niet-Exclusieve Verkopers?

van Beuningen, J. W. A., Moorman, C., de Ruyter, J. C., Wetzels, M. G. M. & Cox, D., 1 Jan 2010, Jaarboek 2010 Ontwikkelingen in het marktonderzoek. Bronner, A. (ed.). Haarlem: Spaarenhout, p. 113-126

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

2009
77 Citations (Scopus)

An Exploration of Consumer Resistance to Innovation and Its Antecedents

Kleijnen, M. H. P., Lee, N. & Wetzels, M. G. M., 1 Jan 2009, In : Journal of Economic Psychology. 30, 3, p. 344-357 13 p.

Research output: Contribution to journalArticleAcademicpeer-review

12 Citations (Scopus)

Antecedents and Consequences of Environmental Stewardship 5 in Boundary-Spanning B2B Teams

de Ruyter, J. C., Jong, A. & Wetzels, M. G. M., 1 Jan 2009, In : Journal of the Academy of Marketing Science. 37, 4, p. 470-487 17 p.

Research output: Contribution to journalArticleAcademicpeer-review

52 Citations (Scopus)

Customer Self-Efficacy in Technology-Based Self-Service: Assessing Between- and Within-Person Differences

van Beuningen, J. W. A., de Ruyter, J. C., Wetzels, M. G. M. & Streukens, S., 1 Jan 2009, In : Journal of Service Research. 11, 4, p. 407-428 21 p.

Research output: Contribution to journalArticleAcademicpeer-review

19 Citations (Scopus)

Do Different Marketing Practices Require Different Leadership Styles? An Exploratory Study

Lindgreen, A., Palmer, R., Wetzels, M. G. M. & Antioco, M., 1 Jan 2009, In : Journal of Business & Industrial Marketing. 24, 1, p. 14-26 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

26 Citations (Scopus)

Knowledge Creation through Mobile Social Networks and Its Impact on Intentions to Use Innovative Mobile Services

Kleijnen, M., Lievens, A., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2009, In : Journal of Service Research. 12, p. 15-35 20 p.

Research output: Contribution to journalArticleAcademicpeer-review

8 Citations (Scopus)

The Propensity to Continue Internationalization: A Study of Entrepreneurial Decision-Making in Australian Service Firms

Pauwels, P. F. J., Patterson, P. G., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2009, In : Advances in International Marketing. 20, p. 11-36 15 p.

Research output: Contribution to journalArticleAcademicpeer-review

838 Citations (Scopus)

Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration

Wetzels, M. G. M., Odekerken-Schröder, G. J. & van Oppen, C. A. M. L., 1 Jan 2009, In : Mis Quarterly. 33, 1, p. 177-195 18 p.

Research output: Contribution to journalArticleAcademicpeer-review

2008
40 Citations (Scopus)

Consumer Responses to Vertical Service Line Extensions

Lei, J., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2008, In : Journal of Retailing. 84, 3, p. 268-280

Research output: Contribution to journalArticleAcademicpeer-review

17 Citations (Scopus)

Effectiveness of Corporate Employment Web Sites: How Content and Form Influence Intentions to Apply

van Birgelen, M. J. H., Wetzels, M. G. M. & van Dolen, W. M., 1 Jan 2008, In : International Journal of Manpower. 29, 8, p. 731-751

Research output: Contribution to journalArticleAcademicpeer-review

20 Citations (Scopus)

Integrating Service and Design: The Influences of Organizational and Communication Factors on Relative Product and Service Characteristics

Antioco, M., Moenaert, R. K., Feinberg, R. A. & Wetzels, M. G. M., 1 Jan 2008, In : Journal of the Academy of Marketing Science. 36, 4, p. 501-521

Research output: Contribution to journalArticleAcademicpeer-review