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Research Output 2002 2019

2019

Interactivity in online pension planners enhances engagement with retirement planning - but not for everyone

Bruggen, E. C., Post, T. & Schmitz, K., 12 Aug 2019, In : Journal of Services Marketing. 33, 4, p. 488-501 14 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Understanding and managing customer relational benefits in services: a meta-analysis

Gremler, D. D., Van Vaerenbergh, Y., Bruggen, E. C. & Gwinner, K. P., 29 Oct 2019, In : Journal of the Academy of Marketing Science. 19 p.

Research output: Contribution to journalReview articleAcademicpeer-review

2018

Emotions in long-term financial decision-making: Relevance and measurement

Perik, L., Post, T. & Brüggen, E., 2018, Netspar. 37 p. (Netspar Industry Series; No. 51).

Research output: Book/ReportReportProfessional

Open Access

Meer keuze leidt niet automatisch tot hogere pensioenbetrokkenheid

Brüggen, E. & Post, T., 14 Dec 2018, Netspar. 24 p. (Netspar Brief; No. 15).

Research output: Book/ReportReportProfessional

Open Access

Tomorrow I will really start with my retirement planning: How to improve retirement decision making

Brüggen, E., 14 Sep 2018

Research output: Book/ReportInaugural speechPopular

2017

Creating good choice environments: Insights from research and industry practice

Brüggen, E., Post, T. & van der Heijden, K., Oct 2017, Netspar. 37 p. (Netspar Design Paper). (Netspar Industry Paper Series; No. 88).

Research output: Book/ReportReportProfessional

Open Access

Financial well-being: A conceptualization and research agenda

Brüggen, E., Hogreve, J., Holmlund, M., Kabadayi, S. & Lofgren, M., Oct 2017, In : Journal of Business Research. 79, p. 228-237

Research output: Contribution to journalArticleAcademicpeer-review

Life events and participant engagement in pension plans

Blakstad, M., Brüggen, E. & Post, T., Nov 2017, Netspar. 33 p. (Netspar Design Paper). (Netspar Industry Paper Series; No. 93).

Research output: Book/ReportReportProfessional

Open Access
2016

Activating Pension Plan Participants - The Retirement Belief Model

Brüggen, E., Eberhardt, W. & Post, T., 2016, SERVSIG 2016 Conference Proceedings.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Financiële veerkracht op de oude dag: Hoe zetten we mensen aan tot actie?

Brüggen, E., Post, T., Quadackers, L., Simonse, O. & Touissant, J., 2016, 16 p. Maastricht University.

Research output: Other contribution

Verschil moet er zijn: betere segmentatie door het combineren van databronnen

Eberhardt, W., Hoet, C., Brüggen, E. & Post, T., 2016, Jaarboek 2016: Ontwikkelingen in het Marktonderzoek. Bronner, A. E. (ed.). Haarlem: Spaar en Hout, p. 195-210 15 p. (Jaarboek 2016 Markt Onderzoek Associatie).

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

2014

Communiceren over pensioenen

Kasper, J. D. P. & Brüggen, E. C., 1 Jan 2014, In : Maandblad voor Accountancy en Bedrijfseconomie. 88, 7 aug, p. 318-324

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
5 Citations (Scopus)

Take their word for it: The symbolic role of linguistic style matches in user communities

Ludwig, S., de Ruyter, J. C., Mahr, F. D., Wetzels, M. G. M., Brüggen, E. C. & de Ruyck, T., 1 Jan 2014, In : Mis Quarterly. 38, 4, p. 1201-1217

Research output: Contribution to journalArticleAcademicpeer-review

Klant is koning

Brüggen, E. C., 1 Jun 2013, In : Het Financieele dagblad.

Research output: Contribution to journalArticlePopular

75 Citations (Scopus)

More than words: The influence of affective content and linguistic style matches in online reviews on conversion rates

Ludwig, S., de Ruyter, J. C., Friedman, M., Brüggen, E. C., Wetzels, M. G. M. & Pfann, G. A., 1 Jan 2013, In : Journal of Marketing. 77, 1, p. 87-103

Research output: Contribution to journalArticleAcademicpeer-review

2011
23 Citations (Scopus)

Extreme makeover: short- and long-term effects of a remodeled servicescape

Brüggen, E. C., Foubert, B. P. J. & Gremler, D., Sep 2011, In : Journal of Marketing. 75, 5, p. 71-87 17 p.

Research output: Contribution to journalArticleAcademicpeer-review

Individual differences in motivation to participate in online panels The effect on response rate and response quality perceptions

Brüggen, E. C., de Ruyter, J. C., Wetzels, M. G. M. & Schillewaert, N., 1 Jan 2011, In : International Journal of Market Research. 53, 3, p. 369-390 22 p.

Research output: Contribution to journalArticleAcademicpeer-review

2010
13 Citations (Scopus)

Determinants of participation and response effort in web panel surveys

Brüggen, E. C. & Dholakia, P., Aug 2010, In : Journal of Interactive Marketing. 24, 3, p. 239-250 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

2009
19 Citations (Scopus)

A Critical Comparison of Offline Focus Groups, Online Focus Groups and E-Delphi

Brüggen, E. C. & Willems, P., 1 Jan 2009, In : International Journal of Market Research. 51, 3, p. 363-381 19 p.

Research output: Contribution to journalArticleAcademicpeer-review

2007

Lange Vragenlijsten bij Online-Onderzoek Levert Goed Resultaat

Brüggen, E. C., 1 Jan 2007, In : Tijdschrift voor Marketing. 7/8, p. 75-75

Research output: Contribution to journalArticleAcademicpeer-review

2006
81 Citations (Scopus)

An Assessment of Equivalence between Online and Mail Surveys in Service Research

Deutskens, E., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2006, In : Journal of Service Research. 8, 4, p. 346-355

Research output: Contribution to journalArticleAcademicpeer-review

30 Citations (Scopus)

Comparing the Generalizability of Online and Mail Surveys in Cross-National Service Quality Research

Deutskens, E., de Jong, A., Wetzels, M. G. M. & de Ruyter, J. C., 1 Jan 2006, In : Marketing Letters. 17, 2, p. 118-136

Research output: Contribution to journalArticleAcademicpeer-review

213 Downloads (Pure)
Open Access
File
2005
206 Downloads (Pure)
Open Access
File
2004

An Assessment of Measurement Invariance Between Internet-Based and Traditional Paper-and-Pencil Surveys

Deutskens, E., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2004, Proceedings of the Marketing Science Conference 2004. Rotterdam: Rotterdam

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Motivations Underlying the Intention to Participate in Internet-based Research

Deutskens, E., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2004, Proceedings of the 6th International GOR Conference. Duisburg: University of Duisburg- Essen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

251 Citations (Scopus)
2676 Downloads (Pure)

Response Rate and Response Quality of Internet-Based Surveys, An Experimental study

Deutskens, E., de Ruyter, J. C., Wetzels, M. G. M. & Oosterveld, P., 1 Jan 2004, In : Marketing Letters. 15, 1, p. 21-36

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File

Unieke Eigenschappen van Online Kwalitatief Onderzoek: Vergelijking van Methoden in de Allerdaagse Praktijk van Marktonderzoek

Deutskens, E., Kroezen, M. & Willems, P. M., 1 Jan 2004, Jaarboek 2004 Markt Onderzoek Associatie: Ontwikkelingen in het Marktonderzoek. Bronner AE (ed.). Haarlem: De Vrieseborch, p. 167-182

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

2003
83 Downloads (Pure)

Conversie van Gestandardiseerd Vragenlijstonderzoek naar Internet: Kritische Succesfactoren

Deutskens, E., Willems, P. M., van den Berg, S. S. M., Oosterveld, P., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2003, Ontwikkelingen in het Marktonderzoek. Jaarboek 2003 MarktOnderzoekAssociatie. Bronner, AE., Dekker, P., Hoekstra, JC., Leeuw, E. D., Poiesz, T., Ruyter, JC. D. & Smidts, A. (eds.). Haarlem: Uitgeverij de Vrieseborch, p. 41-58

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Open Access
File

The Effect of Respondent and Technology Characteristics on the Intention to Participate in Internet-Based Research

Deutskens, E., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2003, Proceedings 32nd Conference of the European Marketing Academy. Glasgow, UK: University of Strathclyde

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

2002

From Paper-and-Pencil to Screen-and-Keyboard: An Empirical Assessment of Equivalence Issues in Interned-Based Marketing Research

Deutskens, E., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2002, Proceedings of the 11th AMA Frontiers in Services Conference. Maastricht, The Netherlands: Maastricht, p. 27-27

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review