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Research Output

2019

Appreciated but complicated pension choices? Insights from the Swedish Premium Pension System

Brüggen, E., Böhnke, M. & Post, T., 2019.

Research output: Contribution to conferencePaperAcademic

Financiële veerkracht op de oude dag: Hoe zetten we mensen aan tot actie? Deel 3

Brüggen, E. & Post, T., 2019, 18 p.

Research output: Book/ReportReportProfessional

Open Access

Interactivity in online pension planners enhances engagement with retirement planning - but not for everyone

Bruggen, E. C., Post, T. & Schmitz, K., 12 Aug 2019, In : Journal of Services Marketing. 33, 4, p. 488-501 14 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Pension funds, insurance companies and policymakers should limit choices to 6-22 options

Brüggen, E. & Post, T., 2019, In : IPE Magazine. February, February.

Research output: Contribution to journalArticleProfessional

Understanding and managing customer relational benefits in services: a meta-analysis

Gremler, D. D., Van Vaerenbergh, Y., Bruggen, E. C. & Gwinner, K. P., 29 Oct 2019, In : Journal of the Academy of Marketing Science. 19 p.

Research output: Contribution to journalReview articleAcademicpeer-review

2018

Emotions in long-term financial decision-making: Relevance and measurement

Perik, L., Post, T. & Brüggen, E., 2018, Netspar. 37 p. (Netspar Industry Series; No. 51).

Research output: Book/ReportReportProfessional

Open Access

Meer keuze leidt niet automatisch tot hogere pensioenbetrokkenheid

Brüggen, E. & Post, T., 14 Dec 2018, Netspar. 24 p. (Netspar Brief; No. 15).

Research output: Book/ReportReportProfessional

Open Access

Tomorrow I will really start with my retirement planning: How to improve retirement decision making

Brüggen, E., 14 Sep 2018

Research output: Book/ReportInaugural speechPopular

2017

Creating good choice environments: Insights from research and industry practice

Brüggen, E., Post, T. & van der Heijden, K., Oct 2017, Netspar. 37 p. (Netspar Design Paper). (Netspar Industry Paper Series; No. 88).

Research output: Book/ReportReportProfessional

Open Access

Financial well-being: A conceptualization and research agenda

Brüggen, E., Hogreve, J., Holmlund, M., Kabadayi, S. & Lofgren, M., Oct 2017, In : Journal of Business Research. 79, p. 228-237

Research output: Contribution to journalArticleAcademicpeer-review

Life events and participant engagement in pension plans

Blakstad, M., Brüggen, E. & Post, T., Nov 2017, Netspar. 33 p. (Netspar Design Paper). (Netspar Industry Paper Series; No. 93).

Research output: Book/ReportReportProfessional

Open Access
2016

Activating Pension Plan Participants - The Retirement Belief Model

Brüggen, E., Eberhardt, W. & Post, T., 2016, SERVSIG 2016 Conference Proceedings.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Financiële veerkracht op de oude dag: Hoe zetten we mensen aan tot actie?

Brüggen, E., Post, T., Quadackers, L., Simonse, O. & Touissant, J., 2016, 16 p. Maastricht University.

Research output: Other contribution

Verschil moet er zijn: betere segmentatie door het combineren van databronnen

Eberhardt, W., Hoet, C., Brüggen, E. & Post, T., 2016, Jaarboek 2016: Ontwikkelingen in het Marktonderzoek. Bronner, A. E. (ed.). Haarlem: Spaar en Hout, p. 195-210 15 p. (Jaarboek 2016 Markt Onderzoek Associatie).

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

2014

Communiceren over pensioenen

Kasper, J. D. P. & Brüggen, E. C., 1 Jan 2014, In : Maandblad voor Accountancy en Bedrijfseconomie. 88, 7 aug, p. 318-324

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Take their word for it: The symbolic role of linguistic style matches in user communities

Ludwig, S., de Ruyter, J. C., Mahr, F. D., Wetzels, M. G. M., Brüggen, E. C. & de Ruyck, T., 1 Jan 2014, In : Mis Quarterly. 38, 4, p. 1201-1217

Research output: Contribution to journalArticleAcademicpeer-review

5 Citations (Scopus)

Klant is koning

Brüggen, E. C., 1 Jun 2013, In : Het Financieele dagblad.

Research output: Contribution to journalArticlePopular

More than words: The influence of affective content and linguistic style matches in online reviews on conversion rates

Ludwig, S., de Ruyter, J. C., Friedman, M., Brüggen, E. C., Wetzels, M. G. M. & Pfann, G. A., 1 Jan 2013, In : Journal of Marketing. 77, 1, p. 87-103

Research output: Contribution to journalArticleAcademicpeer-review

75 Citations (Scopus)
2011

Extreme makeover: short- and long-term effects of a remodeled servicescape

Brüggen, E. C., Foubert, B. P. J. & Gremler, D., Sep 2011, In : Journal of Marketing. 75, 5, p. 71-87 17 p.

Research output: Contribution to journalArticleAcademicpeer-review

23 Citations (Scopus)

Individual differences in motivation to participate in online panels The effect on response rate and response quality perceptions

Brüggen, E. C., de Ruyter, J. C., Wetzels, M. G. M. & Schillewaert, N., 1 Jan 2011, In : International Journal of Market Research. 53, 3, p. 369-390 22 p.

Research output: Contribution to journalArticleAcademicpeer-review

2010

Determinants of participation and response effort in web panel surveys

Brüggen, E. C. & Dholakia, P., Aug 2010, In : Journal of Interactive Marketing. 24, 3, p. 239-250 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

13 Citations (Scopus)
2009

A Critical Comparison of Offline Focus Groups, Online Focus Groups and E-Delphi

Brüggen, E. C. & Willems, P., 1 Jan 2009, In : International Journal of Market Research. 51, 3, p. 363-381 19 p.

Research output: Contribution to journalArticleAcademicpeer-review

19 Citations (Scopus)
2007

Lange Vragenlijsten bij Online-Onderzoek Levert Goed Resultaat

Brüggen, E. C., 1 Jan 2007, In : Tijdschrift voor Marketing. 7/8, p. 75-75

Research output: Contribution to journalArticleAcademicpeer-review

2006

An Assessment of Equivalence between Online and Mail Surveys in Service Research

Deutskens, E., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2006, In : Journal of Service Research. 8, 4, p. 346-355

Research output: Contribution to journalArticleAcademicpeer-review

81 Citations (Scopus)

Comparing the Generalizability of Online and Mail Surveys in Cross-National Service Quality Research

Deutskens, E., de Jong, A., Wetzels, M. G. M. & de Ruyter, J. C., 1 Jan 2006, In : Marketing Letters. 17, 2, p. 118-136

Research output: Contribution to journalArticleAcademicpeer-review

30 Citations (Scopus)
Open Access
File
227 Downloads (Pure)
2005

An assessment of measurement invariance between online and mail surveys

Deutskens, E., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2005, Maastricht: METEOR, Maastricht University School of Business and Economics, 21 p. (METEOR Research Memorandum; No. 004).

Research output: Working paperProfessional

Open Access
File
214 Downloads (Pure)
2004

An Assessment of Measurement Invariance Between Internet-Based and Traditional Paper-and-Pencil Surveys

Deutskens, E., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2004, Proceedings of the Marketing Science Conference 2004. Rotterdam: Rotterdam

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Motivations Underlying the Intention to Participate in Internet-based Research

Deutskens, E., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2004, Proceedings of the 6th International GOR Conference. Duisburg: University of Duisburg- Essen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Response Rate and Response Quality of Internet-Based Surveys, An Experimental study

Deutskens, E., de Ruyter, J. C., Wetzels, M. G. M. & Oosterveld, P., 1 Jan 2004, In : Marketing Letters. 15, 1, p. 21-36

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
251 Citations (Scopus)
2698 Downloads (Pure)

Unieke Eigenschappen van Online Kwalitatief Onderzoek: Vergelijking van Methoden in de Allerdaagse Praktijk van Marktonderzoek

Deutskens, E., Kroezen, M. & Willems, P. M., 1 Jan 2004, Jaarboek 2004 Markt Onderzoek Associatie: Ontwikkelingen in het Marktonderzoek. Bronner AE (ed.). Haarlem: De Vrieseborch, p. 167-182

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

2003

Conversie van Gestandardiseerd Vragenlijstonderzoek naar Internet: Kritische Succesfactoren

Deutskens, E., Willems, P. M., van den Berg, S. S. M., Oosterveld, P., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2003, Ontwikkelingen in het Marktonderzoek. Jaarboek 2003 MarktOnderzoekAssociatie. Bronner, AE., Dekker, P., Hoekstra, JC., Leeuw, E. D., Poiesz, T., Ruyter, JC. D. & Smidts, A. (eds.). Haarlem: Uitgeverij de Vrieseborch, p. 41-58

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Open Access
File
87 Downloads (Pure)

Response Rate and Response Quality of Interned-based Surveys: An Experimental Study

Deutskens, E., de Ruyter, J. C., Wetzels, M. G. M. & Oosterveld, P., 1 Jan 2003, onbekend: Marketing & Supply Chain Management, 18 p. (MAXX Working Paper; No. 2003-02).

Research output: Working paperProfessional

The Effect of Respondent and Technology Characteristics on the Intention to Participate in Internet-Based Research

Deutskens, E., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2003, Proceedings 32nd Conference of the European Marketing Academy. Glasgow, UK: University of Strathclyde

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

2002

From Paper-and-Pencil to Screen-and-Keyboard: An Empirical Assessment of Equivalence Issues in Interned-Based Marketing Research

Deutskens, E., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2002, Proceedings of the 11th AMA Frontiers in Services Conference. Maastricht, The Netherlands: Maastricht, p. 27-27

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review