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Working paper
2005

An assessment of measurement invariance between online and mail surveys

Deutskens, E., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2005, Maastricht: METEOR, Maastricht University School of Business and Economics, 21 p. (METEOR Research Memorandum; No. 004).

Research output: Working paperProfessional

Open Access
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222 Downloads (Pure)
2003

Cooperating for service excellence in multi-channel service systems: an empirical assessment

Wiertz, C., de Ruyter, J. C. & Streukens, A. C. P., 1 Jan 2003, Maastricht: METEOR, Maastricht University School of Business and Economics, 38 p. (METEOR Research Memorandum; No. 016).

Research output: Working paperProfessional

Open Access
File
328 Downloads (Pure)

On the role of normative influences in commercial virtual communities

Wiertz, C., de Ruyter, J. C. & Streukens, A. C. P., 1 Jan 2003, Maastricht: METEOR, Maastricht University School of Business and Economics, 46 p. (METEOR Research Memorandum; No. 017).

Research output: Working paperProfessional

Open Access
File
202 Downloads (Pure)

Response Rate and Response Quality of Interned-based Surveys: An Experimental Study

Deutskens, E., de Ruyter, J. C., Wetzels, M. G. M. & Oosterveld, P., 1 Jan 2003, onbekend: Marketing & Supply Chain Management, 18 p. (MAXX Working Paper; No. 2003-02).

Research output: Working paperProfessional

The propensity to continue service internationalization : a model of planned behavior

Pauwels, P. F. J., Patterson, P. G., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2003, Maastricht: METEOR, Maastricht University School of Business and Economics, 39 p. (METEOR Research Memorandum; No. 034).

Research output: Working paperProfessional

Open Access
File
222 Downloads (Pure)
2002

Consumer Adoption of Wireless Services: Discovering the Rules, while Playing the Game

Kleijnen, M. H. P., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2002, onbekend: Marketing & Supply Chain Management, 44 p. (MAXX Working Paper; No. 2002-01).

Research output: Working paperProfessional

2001

E-tailers versus retailers: which factors determine consumer preferences

Keen, C. N., Wetzels, M. G. M., de Ruyter, J. C. & Feinberg, R. A., 1 Jan 2001, Maastricht: METEOR, Maastricht University School of Business and Economics, 34 p. (METEOR Research Memorandum; No. 040).

Research output: Working paperProfessional

Open Access
File
729 Downloads (Pure)

Team Commitment to Service Quality: An Empirical Assessment of Employee and Customer Perspective

de Jong, A., de Ruyter, J. C. & Lemmink, J. G. A. M., 1 Jan 2001, onbekend: Marketing & Supply Chain Management, 38 p. (MAXX Working Paper; No. 01-03).

Research output: Working paperProfessional

111 Downloads (Pure)
2000

The impact of attitude strength on the use of customer satisfaction information: an empirical investigation

van Birgelen, M. J. H., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2000, Maastricht: METEOR, Maastricht University School of Business and Economics, (METEOR Research Memorandum; No. 037).

Research output: Working paperProfessional

Open Access
File
76 Downloads (Pure)
Open Access
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56 Citations (Scopus)
652 Downloads (Pure)