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2001

Commercieel Chatten is Hot

van Dolen, W. M. & de Ruyter, J. C., 1 Jan 2001, In : Telecommerce. 1, 1, p. 32-35

Research output: Contribution to journalArticleAcademic

Open Access
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94 Downloads (Pure)

Conceptualizing and Isolating Cultural Differences in Performance Data in International High Technology Industrial Markets

de Ruyter, J. C., Wetzels, M. G. M. & van Birgelen, M. J. H., 1 Jan 2001, In : Industrial Marketing Management. 30, 1, p. 23-35

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
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140 Downloads (Pure)

CRM en Contact Center, de Spin in het CRM Web?

Willekens, S. & de Ruyter, J. C., 1 Jan 2001, In : Telecommerce. 1, 3, p. 44-47

Research output: Contribution to journalArticleAcademic

Customer Adoption of E-service: an Experimental Study

de Ruyter, J. C., Wetzels, M. G. M. & Kleijnen, M. H. P., 1 Jan 2001, In : International Journal of Service Industry Management. 12, 2, p. 184-206

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
1332 Downloads (Pure)

De Performance van Overheidscontactcentra. Een Vergelijking Tussen de Publieke en de Private Sector

de Ruyter, J. C., Anton, J. & Popping, R., 1 Jan 2001, In : Telecommerce. 1, 3, p. 32-35

Research output: Contribution to journalArticleAcademic

Perceived Uncertainty in Self-Managed Service Teams: An Empirical Assessment

de Jong, A., de Ruyter, J. C., Streukens, A. C. P. & Ouwersloot, J., 1 Jan 2001, In : International Journal of Service Industry Management. 12, 2, p. 158-183

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
269 Downloads (Pure)

Role Stress in Call Centers: The Effects of Role Stress on Performance and Satisfaction

de Ruyter, J. C., Wetzels, M. G. M. & Feinberg, R. A., 1 Jan 2001, In : Journal of Interactive Marketing. 15, 2, p. 23-45

Research output: Contribution to journalArticleAcademicpeer-review

Wat brengt 2001? Coordinerende Rol van het Call Center

de Ruyter, J. C., 1 Jan 2001, In : Call Center Magazine. p. 29

Research output: Contribution to journalArticlePopular

What Factors Determine Use of Quality-related Marketing Research Information? An Empirical Investigation

van Birgelen, M. J. H., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2001, In : Total Quality Management. 12, 4, p. 521-534

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
182 Downloads (Pure)

What Makes Academic Service Centers Effective?

van Birgelen, M. J. H., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2001, In : Journal of Service Research. 3, 3, p. 25-35

Research output: Contribution to journalArticleAcademicpeer-review