If you made any changes in Pure these will be visible here soon.

Research Output

Filter
Article
2020

Patterns in Motion: How Visual Patterns in Ads Affect Product Evaluations

Farace, S., Roggeveen, A., Ordenes, F. V., De Ruyter, K., Wetzels, M. & Grewal, D., 1 Jan 2020, In : Journal of Advertising. 49, 1, p. 3-17 15 p.

Research output: Contribution to journalArticleAcademicpeer-review

Seeing eye to eye: social augmented reality and shared decision making in the marketplace

Hilken, T., Keeling, D. I., de Ruyter, K., Mahr, D. & Chylinski, M., Mar 2020, In : Journal of the Academy of Marketing Science. 48, 2, p. 143-164 22 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Tangible Service Automation: Decomposing the Technology-Enabled Engagement Process (TEEP) for Augmented Reality

Heller, J., Chylinski, M., de Ruyter, K., Keeling, D., Hilken, T. & Mahr, D., 23 Jun 2020, In : Journal of Service Research. 20 p., 1094670520933692.

Research output: Contribution to journalArticleAcademicpeer-review

The playground effect: How augmented reality drives creative customer engagement

Jessen, A., Hilken, T., Chylinski, M., Mahr, D., Heller, J., Keeling, D. I. & de Ruyter, K., Aug 2020, In : Journal of Business Research. 116, p. 85-98 14 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
2019

Cutting through Content Clutter: How Speech and Image Acts Drive Consumer Sharing of Social Media Brand Messages

Ordenes, F. V., Grewal, D., Ludwig, S., De Ruyter, K., Mahr, D. & Wetzels, M., Feb 2019, In : Journal of Consumer Research. 45, 5, p. 988-1012 25 p.

Research output: Contribution to journalArticleAcademicpeer-review

Let Me Imagine That for You: Transforming the Retail Frontline Through Augmenting Customer Mental Imagery Ability

Heller, J., Chylinski, M., de Ruyter, K., Mahr, D. & Keeling, D. I., Jun 2019, In : Journal of Retailing. 95, 2, p. 94-114 21 p.

Research output: Contribution to journalArticleAcademicpeer-review

Touching the Untouchable: Exploring Multi-Sensory Augmented Reality in the Context of Online Retailing

Heller, J., Chylinski, M., de Ruyter, K., Mahr, D. & Keeling, D. I., Dec 2019, In : Journal of Retailing. 95, 4, p. 219-234 16 p.

Research output: Contribution to journalArticleAcademicpeer-review

What's Mine Is a Hologram? How Shared Augmented Reality Augments Psychological Ownership

Carrozzi, A., Chylinski, M., Heller, J., Hilken, T., Keeling, D. I. & de Ruyter, K., Nov 2019, In : Journal of Interactive Marketing. 48, November, p. 71-88 18 p.

Research output: Contribution to journalArticleAcademicpeer-review

2018

Diagnosing member-customer ostracism in co-operatives and counterpoising its relationship-poisoning effects

Benos, T., Kalogeras, N., de Ruyter, K. & Wetzels, M., 2018, In : European Journal of Marketing. 52, 9-10, p. 1778-1801 24 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Harnessing a ‘Currency Matrix’ for Performance Measurement in Cooperatives: A Multi-Phased Study

Benos, T., Kalogeras, N., Wetzels, M., de Ruyter, K. & Pennings, J., Dec 2018, In : Sustainability. 10, 12, 38 p., 4536.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Making omnichannel an augmented reality: the current and future state of the art

Hilken, T., Heller, J., Chylinski, M., Keeling, D. I., Mahr, D. & de Ruyter, K., 2018, In : Journal of Research in Interactive Marketing. 12, 4, p. 509-523 15 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

The Effect of Review Writing on Learning Engagement in Channel Partner Relationship Management

Aguirre Lopez, E., Grewal, D., Mahr, D., de Ruyter, K. & Wetzels, M., Mar 2018, In : Journal of Marketing. 82, 2, p. 64-84 21 p.

Research output: Contribution to journalArticleAcademicpeer-review

2017

Assessing the effect of narrative transportation, portrayed action, and photographic style on the likelihood to comment on posted selfies

Farace, S., van Laer, T., de Ruyter, K. & Wetzels, M., 2017, In : European Journal of Marketing. 51, 11/12, p. 1961-1979 19 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences

Hilken, T., de Ruyter, K., Chylinski, M., Mahr, D. & Keeling, D. I., Nov 2017, In : Journal of the Academy of Marketing Science. 45, 6, p. 884-905 22 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Unveiling What Is Written in the Stars: Analyzing Explicit, Implicit, and Discourse Patterns of Sentiment in Social Media

Ordenes, F. V., Ludwig, S., De Ruyter, K., Grewal, D. & Wetzels, M., Apr 2017, In : Journal of Consumer Research. 43, 6, p. 875-894

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
1 Citation (Scopus)
2016

Climate setting in sourcing teams: Developing a measurement scale for team creativity climate

Kiratli, N., Rozemeijer, F. A., Hilken, T. G., de Ruyter, J. C. & de Jong, A., 1 Sep 2016, In : Journal of Purchasing and Supply Management. 22, 3, p. 196-204 9 p.

Research output: Contribution to journalArticleAcademicpeer-review

Making SENS: exploring the antecedents and impact of store environmental stewardship climate

Hensen, N. J. B., Keeling, D. I., de Ruyter, J. C., Wetzels, M. G. M. & de Jong, A., Jul 2016, In : Journal of the Academy of Marketing Science. 44, 4, p. 497-515 19 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
166 Downloads (Pure)

Me, Myself, and Future Generations: The Role of Affinity and Effectiveness in the Creation of Consumer Environmental Stewardship (CENS)

Hensen, N., Keeling, D. I., de Ruyter, K. & Wetzels, M., May 2016, In : Psychology & Marketing. 33, 5, p. 389-406

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
132 Downloads (Pure)
2015

A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers

Piyathasanan, B., Mathies, C., Wetzels, M. G. M., Patterson, P. & de Ruyter, J. C., 1 Jan 2015, In : International Journal of Electronic Commerce. 19, 2, p. 126-158 33 p.

Research output: Contribution to journalArticleAcademicpeer-review

B2B channel partner programs: Disentangling indebtedness from gratitude

Pelser, J., de Ruyter, J. C., Wetzels, M. G. M., Grewal, D., Cox, D. & van Beuningen, J. W. A., Dec 2015, In : Journal of Retailing. 91, 4, p. 660-678 19 p.

Research output: Contribution to journalArticleAcademicpeer-review

1 Citation (Scopus)

Converting service encounters into cross-selling opportunities Does faith in supervisor ability help or hinder service-sales ambidexterity?

Yu, T., Patterson, P. & de Ruyter, J. C., 1 Jan 2015, In : European Journal of Marketing. 49, 3-4, p. 491-511 21 p.

Research output: Contribution to journalArticleAcademicpeer-review

4 Citations (Scopus)

Unraveling the personalization paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness

Aguirre Lopez, E., Mahr, F. D., Grewal, D., de Ruyter, J. C. & Wetzels, M. G. M., Mar 2015, In : Journal of Retailing. 91, 1, p. 34-49 16 p.

Research output: Contribution to journalArticleAcademicpeer-review

21 Citations (Scopus)
2014

GOSIP in cyberspace: Conceptualization and scale development for general online Social interaction propensity

Blazevic, V., Wiertz, C., Cotte, J., de Ruyter, J. C. & Keeling, D. I., May 2014, In : Journal of Interactive Marketing. 28, 2, p. 87-100 14 p.

Research output: Contribution to journalArticleAcademicpeer-review

11 Citations (Scopus)

Take their word for it: The symbolic role of linguistic style matches in user communities

Ludwig, S., de Ruyter, J. C., Mahr, F. D., Wetzels, M. G. M., Brüggen, E. C. & de Ruyck, T., 1 Jan 2014, In : Mis Quarterly. 38, 4, p. 1201-1217

Research output: Contribution to journalArticleAcademicpeer-review

5 Citations (Scopus)

The extended transportation-imagery model: A meta-analysis of the antecedents and consequences of consumers' narrative transportation

van Laer, T., de Ruyter, J. C., Visconti, L. M. & Wetzels, M. G. M., Feb 2014, In : Journal of Consumer Research. 40, 5, p. 797-817 21 p.

Research output: Contribution to journalArticleAcademicpeer-review

55 Citations (Scopus)
2013

Achieving service-sales ambidexterity

Yu, T., Patterson, P. G. & de Ruyter, J. C., Feb 2013, In : Journal of Service Research. 16, 1, p. 52-66 15 p.

Research output: Contribution to journalArticleAcademicpeer-review

18 Citations (Scopus)

A walk in customers' shoes: How attentional bias modification affects ownership of integrity-violating social media posts

van Laer, T., de Ruyter, J. C. & Cox, D., 1 Jan 2013, In : Journal of Interactive Marketing. 27, 1, p. 14-27

Research output: Contribution to journalArticleAcademicpeer-review

8 Citations (Scopus)

Decomposing the effect of supplier development on relationship benefits: The role of relational capital

Blonska, A., Storey, C., Rozemeijer, F. A., Wetzels, M. G. M. & de Ruyter, J. C., Nov 2013, In : Industrial Marketing Management. 42, 8, p. 1295-1306 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

15 Citations (Scopus)

Destination social business: Exploring the organizations' journey with social media, collaborative community and expressive individuality

Weinberg, B., de Ruyter, J. C., Dellarocas, C., Buck, M. & Keeling, D. I., 1 Jan 2013, In : Journal of Interactive Marketing. 27, 4, p. 229-310

Research output: Contribution to journalArticleAcademicpeer-review

28 Citations (Scopus)

More than words: The influence of affective content and linguistic style matches in online reviews on conversion rates

Ludwig, S., de Ruyter, J. C., Friedman, M., Brüggen, E. C., Wetzels, M. G. M. & Pfann, G. A., 1 Jan 2013, In : Journal of Marketing. 77, 1, p. 87-103

Research output: Contribution to journalArticleAcademicpeer-review

75 Citations (Scopus)

Take it or leave it: Using regulatory fit theory to understand reward redemption in channel reward

Keeling, D. I., Daryanto, A., de Ruyter, J. C. & Wetzels, M. G. M., Nov 2013, In : Industrial Marketing Management. 42, 8, p. 1345-1356 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

1 Citation (Scopus)

Understanding willingness to pay for social network sites

Vock, M., van Dolen, W. M. & de Ruyter, J. C., Aug 2013, In : Journal of Service Research. 16, 3, p. 311-325 15 p.

Research output: Contribution to journalArticleAcademicpeer-review

23 Citations (Scopus)
2012

Consumer cynicism toward collective buying: The interplay of others' outcomes, social value orientation, and mood

van Dolen, W. M., de Cremer, D. & de Ruyter, J. C., May 2012, In : Psychology & Marketing. 29, 5, p. 306-321 16 p.

Research output: Contribution to journalArticleAcademicpeer-review

7 Citations (Scopus)

Generating sales while providing service: A study of customer service Representatives' ambidextrous behavior

Jasmand, C., Blazevic, V. & de Ruyter, J. C., 1 Jan 2012, In : Journal of Marketing. 76, 1, p. 20-37 18 p.

Research output: Contribution to journalArticleAcademicpeer-review

54 Citations (Scopus)

How participation in in-home service provision impacts communication channel consideration

van Birgelen, M. J. H., Dellaert, B. G. C. & de Ruyter, J. C., 1 Jan 2012, In : Journal of Service Management. 23, 2, p. 216-252

Research output: Contribution to journalArticleAcademicpeer-review

3 Citations (Scopus)

Principles and principals: Do customer stewardship and agency control compete or complement when shaping frontline employee behavior?

Schepers, J., Falk, T., de Jong, A., de Ruyter, J. C. & Hammerschmidt, M., Nov 2012, In : Journal of Marketing. 76, 6, p. 1-20 20 p.

Research output: Contribution to journalArticleAcademicpeer-review

25 Citations (Scopus)

Promoting Interactive Decision Aids on Retail Websites: A Message Framing Perspective with New versus Traditional Focal Actions

Breugelmans, E., Köhler, C. F., Dellaert, B. G. C. & de Ruyter, J. C., Jun 2012, In : Journal of Retailing. 88, 2, p. 226-235 10 p.

Research output: Contribution to journalArticleAcademicpeer-review

6 Citations (Scopus)

Repeated exposure to the thin ideal and implications for the self: Two weight loss program studies

Klesse, A. K., Goukens, C., Geyskens, K. & de Ruyter, J. C., Dec 2012, In : International Journal of Research in Marketing. 29, 4, p. 355-362 8 p.

Research output: Contribution to journalArticleAcademicpeer-review

5 Citations (Scopus)
2011

Fields of gold: perceived efficacy in virtual teams of field service employees

Scheepers, J., de Jong, A., de Ruyter, J. C. & Wetzels, M. G. M., Aug 2011, In : Journal of Service Research. 14, 3, p. 372-389 18 p.

Research output: Contribution to journalArticleAcademicpeer-review

6 Citations (Scopus)

Individual differences in motivation to participate in online panels The effect on response rate and response quality perceptions

Brüggen, E. C., de Ruyter, J. C., Wetzels, M. G. M. & Schillewaert, N., 1 Jan 2011, In : International Journal of Market Research. 53, 3, p. 369-390 22 p.

Research output: Contribution to journalArticleAcademicpeer-review

It's a brand new world: Teaching brand management in virtual environments

Belei, N., Noteborn, G. & de Ruyter, J. C., 1 Jan 2011, In : Journal of Brand Management. 18, 8, p. 611-623 13 p.

Research output: Contribution to journalArticleAcademicpeer-review

9 Citations (Scopus)

Return on interactivity: the impact of online agents on newcomer adjustment

Köhler, C. F., Rohm, A., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2011, In : Journal of Marketing. 75, 1, p. 93-108

Research output: Contribution to journalArticleAcademicpeer-review

44 Citations (Scopus)

Return on marketing investments in B2B customer relationships: A decision-making and optimization approach.

Streukens, S., van Hoesel, C. P. M. & de Ruyter, J. C., 1 Jan 2011, In : Industrial Marketing Management. 40, 1, p. 149-161 13 p.

Research output: Contribution to journalArticleAcademicpeer-review

6 Citations (Scopus)

The power of self-efficacy change during service provision: making your customers feel better about themselves pays off

van Beuningen, J. W. A., de Ruyter, J. C. & Wetzels, M. G. M., Feb 2011, In : Journal of Service Research. 14, 1, p. 108-125 18 p.

Research output: Contribution to journalArticleAcademicpeer-review

17 Citations (Scopus)
2010

Customer to customer interactions: Broadening the scope of word of mouth research

Libai, B., Bolton, C. E., Bügel, S., de Ruyter, J. C., Götz, O., Risselada, I. W. & Stephen, A. T., 1 Jan 2010, In : Journal of Service Research. 13, p. 267-282

Research output: Contribution to journalArticleAcademicpeer-review

170 Citations (Scopus)

Getting a discount or sharing the cost: The influence of regulatory fit on consumer response to service pricing schemes

Daryanto, A., de Ruyter, J. C. & Wetzels, M. G. M., May 2010, In : Journal of Service Research. 13, 2, p. 153-167 15 p.

Research output: Contribution to journalArticleAcademicpeer-review

7 Citations (Scopus)

In stories we trust: How narrative apologies provide cover to competitive vulnerability after integrity-violating blog posts

van Laer, T. & de Ruyter, J. C., 1 Jan 2010, In : International Journal of Research in Marketing. 27, 2, p. 164-174

Research output: Contribution to journalArticleAcademicpeer-review

27 Citations (Scopus)

Service firms and customer loyalty programs: A regulatory fit perspective of reward preferences in a health club setting

Daryanto, A., de Ruyter, J. C., Wetzels, M. G. M. & Patterson, P. G., 1 Jan 2010, In : Journal of the Academy of Marketing Science. 38, 5, p. 604-616 13 p.

Research output: Contribution to journalArticleAcademicpeer-review

24 Citations (Scopus)
2009

A Dual-Sequence Framework for B2C Relationship Formation: Moderating Effects of Employee Communication Style in Online Group Chat

Dabholkar, P., van Dolen, W. M. & de Ruyter, J. C., 1 Jan 2009, In : Psychology & Marketing. 26, 2, p. 145-174 29 p.

Research output: Contribution to journalArticleAcademicpeer-review

16 Citations (Scopus)

Antecedents and Consequences of Environmental Stewardship 5 in Boundary-Spanning B2B Teams

de Ruyter, J. C., Jong, A. & Wetzels, M. G. M., 1 Jan 2009, In : Journal of the Academy of Marketing Science. 37, 4, p. 470-487 17 p.

Research output: Contribution to journalArticleAcademicpeer-review

12 Citations (Scopus)