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Research Output

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Conference article in proceeding
2004

An Assessment of Measurement Invariance Between Internet-Based and Traditional Paper-and-Pencil Surveys

Deutskens, E., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2004, Proceedings of the Marketing Science Conference 2004. Rotterdam: Rotterdam

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Linking Team Efficacy and Group Potency to Customer-Based and Financial Performance: A Longitudinal Study

de Jong, A., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2004, INFORMS, Marketing Science Conference. Rotterdam: INFORMS

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Motivations Underlying the Intention to Participate in Internet-based Research

Deutskens, E., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2004, Proceedings of the 6th International GOR Conference. Duisburg: University of Duisburg- Essen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Moving the Brand Communicty Online: Assessing the Moderating Effect of Brand "Enthusiasm" on Value Formation

Wiertz, C., Mathwick, C. & de Ruyter, J. C., 1 Jan 2004, Proceedings of the 33rd EMAC Conference. Murcia: EMAC, p. 127-128

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

2003

Comparing Employee and Customer Ratings of Service Team Performance: A Generalizability Theory Application

de Jong, A., Wetzels, M. G. M. & de Ruyter, J. C., 1 Jan 2003, Conference Proceedings Frontiers in Services 2003. Washington DC: E-Center of the Robert H. Smith School of Business

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

From 'Self-Solve' to 'Peer-Solve': Informational and Social Support In Online Technical Support Communities

Wiertz, C., de Ruyter, J. C. & Dellaert, B. G. C., 1 Jan 2003, Proceedings 10th Recent Advances in Retailing & Services Science Conference. Timmermans, H. (ed.). Eindhoven: Technical University Eindhoven

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Internationalization as a Process of Reasoned Action: The Propensity to Continue Service Internationalization

Pauwels, P. F. J., Patterson, P. G., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2003, EMAC Conference Proceedings. Glasgow, UK: EMAC

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

The Effect of Respondent and Technology Characteristics on the Intention to Participate in Internet-Based Research

Deutskens, E., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2003, Proceedings 32nd Conference of the European Marketing Academy. Glasgow, UK: University of Strathclyde

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

The Success Factors in Service Line Extensions

Lei, J. & de Ruyter, J. C., 1 Jan 2003, Conference Proceedings Frontiers in Services 2003. Washington DC: E-Center of the Robert H. Smith School of Business

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

2002

Consumer Adoption of Wireless Entertainment Services

Kleijnen, M. H. P., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2002, Conference Proceedings 31th European Marketing Academy Conference. Braga, Portugal: EMAC

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Consumer Adoption of Wireless Entertainment Services

Kleijnen, M. H. P., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2002, Proceedings of the 11th AMA Frontiers in Services Conference. Maastricht, The Netherlands: Frontiers, p. 107-107

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Continuing Service Export: Inertia or Deliberate Commitment?

Pauwels, P. F. J., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2002, Proceedings of the 11th AMA Frontiers in Services Conference. Maastricht, The Netherlands: Maastricht, p. 36-36

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Determining When and Which Customers Return to On-Line Service Providers: The Effects of Outcome Fairness and Social Value Orientation in Electronic Environments

van Dolen, W. M., de Cremer, D. & de Ruyter, J. C., 1 Jan 2002, Proceedings ASPO Summer Symposium: Economic Psychology. Tilburg, The Netherlands

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

From Paper-and-Pencil to Screen-and-Keyboard: An Empirical Assessment of Equivalence Issues in Interned-Based Marketing Research

Deutskens, E., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2002, Proceedings of the 11th AMA Frontiers in Services Conference. Maastricht, The Netherlands: Maastricht, p. 27-27

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

The Drivers of Citizenship Behavior in Commercial Virtual Communities

Wiertz, C., de Ruyter, J. C. & Streukens, A. C. P., 1 Jan 2002, Proceedings of the 11th AMA Frontiers in Services Conference. Maastricht, The Netherlands: Frontiers, p. 18-18

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Virtual Communities for Service Delivery: Transfering the Notion of Pro-Social Behavior from 'Place' to 'Space'

Wiertz, C., de Ruyter, J. C. & Streukens, A. C. P., 1 Jan 2002, Proceedings of the 31st Conference of the European Marketing Academy. Braga, Portugal: EMAC, p. 146-146

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

2001

Linking Team Service Climate to Customer Outcomes: A Contingency Approach

de Jong, A., de Ruyter, J. C. & Lemmink, J. G. A. M., 1 Jan 2001, Frontiers in Sevices Conference, Washington DC, Conference Proceedings. Frontiers

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review