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Research Output

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Book
2005

Research on International Service Marketing: A State of the Art

Pauwels, P. F. J. & de Ruyter, J. C., 1 Jan 2005, Amsterdam: Elsevier. 197 p.

Research output: Book/ReportBookAcademic

2004

Cases in Call Center Management. Great Ideas (Th)at Work

Feinberg, R. A., de Ruyter, J. C. & Bennington, L., 1 Jan 2004, Purdue: Ichor Business Books. 356 p.

Research output: Book/ReportBookProfessional