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Research Output 2000 2019

2019

Cutting through Content Clutter: How Speech and Image Acts Drive Consumer Sharing of Social Media Brand Messages

Ordenes, F. V., Grewal, D., Ludwig, S., De Ruyter, K., Mahr, D. & Wetzels, M., Feb 2019, In : Journal of Consumer Research. 45, 5, p. 988-1012 25 p.

Research output: Contribution to journalArticleAcademicpeer-review

Let Me Imagine That for You: Transforming the Retail Frontline Through Augmenting Customer Mental Imagery Ability

Heller, J., Chylinski, M., de Ruyter, K., Mahr, D. & Keeling, D. I., Jun 2019, In : Journal of Retailing. 95, 2, p. 94-114 21 p.

Research output: Contribution to journalArticleAcademicpeer-review

Patterns in Motion: How Visual Patterns in Ads Affect Product Evaluations

Farace, S., Roggeveen, A., Ordenes, F. V., De Ruyter, K., Wetzels, M. & Grewal, D., 3 Sep 2019, In : Journal of Advertising. 15 p.

Research output: Contribution to journalArticleAcademicpeer-review

Seeing eye to eye: social augmented reality and shared decision making in the marketplace

Hilken, T., Keeling, D. I., de Ruyter, K., Mahr, D. & Chylinski, M., 30 Aug 2019, In : Journal of the Academy of Marketing Science.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

What's Mine Is a Hologram? How Shared Augmented Reality Augments Psychological Ownership

Carrozzi, A., Chylinski, M., Heller, J., Hilken, T., Keeling, D. I. & de Ruyter, K., Nov 2019, In : Journal of Interactive Marketing. 48, November, p. 71-88 18 p.

Research output: Contribution to journalArticleAcademicpeer-review

2018

Diagnosing member-customer ostracism in co-operatives and counterpoising its relationship-poisoning effects

Benos, T., Kalogeras, N., de Ruyter, K. & Wetzels, M., 2018, In : European Journal of Marketing. 52, 9-10, p. 1778-1801 24 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Harnessing a ‘Currency Matrix’ for Performance Measurement in Cooperatives: A Multi-Phased Study

Benos, T., Kalogeras, N., Wetzels, M., de Ruyter, K. & Pennings, J., Dec 2018, In : Sustainability. 10, 12, 38 p., 4536.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Making omnichannel an augmented reality: the current and future state of the art

Hilken, T., Heller, J., Chylinski, M., Keeling, D. I., Mahr, D. & de Ruyter, K., 2018, In : Journal of Research in Interactive Marketing. 12, 4, p. 509-523 15 p.

Research output: Contribution to journalArticleAcademicpeer-review

Special Issue: Marketing as an Integrator in Integrated Health

Keeling, D. I., Rigby, M., de Ruyter, K., Bove, L. L. & Stern, P. J., 1 Jan 2018, In : European Journal of Marketing. 52, 11, p. 2194-2206 13 p.

Research output: Contribution to journalEditorialAcademicpeer-review

Open Access

The Effect of Review Writing on Learning Engagement in Channel Partner Relationship Management

Aguirre Lopez, E., Grewal, D., Mahr, D., de Ruyter, K. & Wetzels, M., Mar 2018, In : Journal of Marketing. 82, 2, p. 64-84 21 p.

Research output: Contribution to journalArticleAcademicpeer-review

The emotional review-reward effect: how do reviews increase impulsivity?

Motyka, S., Grewal, D., Aguirre, E., Mahr, D., de Ruyter, K. & Wetzels, M., Nov 2018, In : Journal of the Academy of Marketing Science. 46, 6, p. 1032-1051 20 p.

Research output: Contribution to journalReview articleAcademicpeer-review

2017

Assessing the effect of narrative transportation, portrayed action, and photographic style on the likelihood to comment on posted selfies

Farace, S., van Laer, T., de Ruyter, K. & Wetzels, M., 2017, In : European Journal of Marketing. 51, 11/12, p. 1961-1979 19 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access

Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences

Hilken, T., de Ruyter, K., Chylinski, M., Mahr, D. & Keeling, D. I., Nov 2017, In : Journal of the Academy of Marketing Science. 45, 6, p. 884-905 22 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
1 Citation (Scopus)

Unveiling What Is Written in the Stars: Analyzing Explicit, Implicit, and Discourse Patterns of Sentiment in Social Media

Ordenes, F. V., Ludwig, S., De Ruyter, K., Grewal, D. & Wetzels, M., Apr 2017, In : Journal of Consumer Research. 43, 6, p. 875-894

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
2016

Climate setting in sourcing teams: Developing a measurement scale for team creativity climate

Kiratli, N., Rozemeijer, F. A., Hilken, T. G., de Ruyter, J. C. & de Jong, A., 1 Sep 2016, In : Journal of Purchasing and Supply Management. 22, 3, p. 196-204 9 p.

Research output: Contribution to journalArticleAcademicpeer-review

125 Downloads (Pure)

Making SENS: exploring the antecedents and impact of store environmental stewardship climate

Hensen, N. J. B., Keeling, D. I., de Ruyter, J. C., Wetzels, M. G. M. & de Jong, A., Jul 2016, In : Journal of the Academy of Marketing Science. 44, 4, p. 497-515 19 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
94 Downloads (Pure)

Me, Myself, and Future Generations: The Role of Affinity and Effectiveness in the Creation of Consumer Environmental Stewardship (CENS)

Hensen, N., Keeling, D. I., de Ruyter, K. & Wetzels, M., May 2016, In : Psychology & Marketing. 33, 5, p. 389-406

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
2015

A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers

Piyathasanan, B., Mathies, C., Wetzels, M. G. M., Patterson, P. & de Ruyter, J. C., 1 Jan 2015, In : International Journal of Electronic Commerce. 19, 2, p. 126-158 33 p.

Research output: Contribution to journalArticleAcademicpeer-review

1 Citation (Scopus)

B2B channel partner programs: Disentangling indebtedness from gratitude

Pelser, J., de Ruyter, J. C., Wetzels, M. G. M., Grewal, D., Cox, D. & van Beuningen, J. W. A., Dec 2015, In : Journal of Retailing. 91, 4, p. 660-678 19 p.

Research output: Contribution to journalArticleAcademicpeer-review

4 Citations (Scopus)

Converting service encounters into cross-selling opportunities Does faith in supervisor ability help or hinder service-sales ambidexterity?

Yu, T., Patterson, P. & de Ruyter, J. C., 1 Jan 2015, In : European Journal of Marketing. 49, 3-4, p. 491-511 21 p.

Research output: Contribution to journalArticleAcademicpeer-review

21 Citations (Scopus)

Unraveling the personalization paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness

Aguirre Lopez, E., Mahr, F. D., Grewal, D., de Ruyter, J. C. & Wetzels, M. G. M., Mar 2015, In : Journal of Retailing. 91, 1, p. 34-49 16 p.

Research output: Contribution to journalArticleAcademicpeer-review

2014
11 Citations (Scopus)

GOSIP in cyberspace: Conceptualization and scale development for general online Social interaction propensity

Blazevic, V., Wiertz, C., Cotte, J., de Ruyter, J. C. & Keeling, D. I., May 2014, In : Journal of Interactive Marketing. 28, 2, p. 87-100 14 p.

Research output: Contribution to journalArticleAcademicpeer-review

18 Citations (Scopus)

Regulatory fit: A meta-analytic synthesis

Motyka, S., Grewal, D., Puccinelli, N. M., Roggeveen, A. L., Avnet, T., Daryanto, A., de Ruyter, J. C. & Wetzels, M. G. M., Jul 2014, In : Journal of Consumer Psychology. 24, 3, p. 394-410 17 p.

Research output: Contribution to journalReview articleAcademicpeer-review

5 Citations (Scopus)

Take their word for it: The symbolic role of linguistic style matches in user communities

Ludwig, S., de Ruyter, J. C., Mahr, F. D., Wetzels, M. G. M., Brüggen, E. C. & de Ruyck, T., 1 Jan 2014, In : Mis Quarterly. 38, 4, p. 1201-1217

Research output: Contribution to journalArticleAcademicpeer-review

55 Citations (Scopus)

The extended transportation-imagery model: A meta-analysis of the antecedents and consequences of consumers' narrative transportation

van Laer, T., de Ruyter, J. C., Visconti, L. M. & Wetzels, M. G. M., Feb 2014, In : Journal of Consumer Research. 40, 5, p. 797-817 21 p.

Research output: Contribution to journalArticleAcademicpeer-review

2013
18 Citations (Scopus)

Achieving service-sales ambidexterity

Yu, T., Patterson, P. G. & de Ruyter, J. C., Feb 2013, In : Journal of Service Research. 16, 1, p. 52-66 15 p.

Research output: Contribution to journalArticleAcademicpeer-review

8 Citations (Scopus)

A walk in customers' shoes: How attentional bias modification affects ownership of integrity-violating social media posts

van Laer, T., de Ruyter, J. C. & Cox, D., 1 Jan 2013, In : Journal of Interactive Marketing. 27, 1, p. 14-27

Research output: Contribution to journalArticleAcademicpeer-review

15 Citations (Scopus)

Decomposing the effect of supplier development on relationship benefits: The role of relational capital

Blonska, A., Storey, C., Rozemeijer, F. A., Wetzels, M. G. M. & de Ruyter, J. C., Nov 2013, In : Industrial Marketing Management. 42, 8, p. 1295-1306 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

28 Citations (Scopus)

Destination social business: Exploring the organizations' journey with social media, collaborative community and expressive individuality

Weinberg, B., de Ruyter, J. C., Dellarocas, C., Buck, M. & Keeling, D. I., 1 Jan 2013, In : Journal of Interactive Marketing. 27, 4, p. 229-310

Research output: Contribution to journalArticleAcademicpeer-review

Groen voorbeeld doet groen volgen: de filiaalmanager als aanjager van milieurentmeesterschap onder verkopers

Hensen, N. J. B., de Jong, A., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2013, Ontwikkelingen in het Marktonderzoek; Jaarboek MarktOnderzoekAssociatie. Bronner, F. (ed.). Haarlem: Spaar en Hout BV, p. 197-215 248 p.

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

75 Citations (Scopus)

More than words: The influence of affective content and linguistic style matches in online reviews on conversion rates

Ludwig, S., de Ruyter, J. C., Friedman, M., Brüggen, E. C., Wetzels, M. G. M. & Pfann, G. A., 1 Jan 2013, In : Journal of Marketing. 77, 1, p. 87-103

Research output: Contribution to journalArticleAcademicpeer-review

1 Citation (Scopus)

Take it or leave it: Using regulatory fit theory to understand reward redemption in channel reward

Keeling, D. I., Daryanto, A., de Ruyter, J. C. & Wetzels, M. G. M., Nov 2013, In : Industrial Marketing Management. 42, 8, p. 1345-1356 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

23 Citations (Scopus)

Understanding willingness to pay for social network sites

Vock, M., van Dolen, W. M. & de Ruyter, J. C., Aug 2013, In : Journal of Service Research. 16, 3, p. 311-325 15 p.

Research output: Contribution to journalArticleAcademicpeer-review

You can if you think you can: The impact of customer and employee efficacy on technology-based service delivery

de Ruyter, J. C. & Yu, T., 1 Jan 2013, Serving Customers: Global Services Marketing Perspectives. Fisk, R. P., Russell-Bennett, R. & Harris, L. C. (eds.). Brisbane: Tilde University Press, p. 161-175 350 p.

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

2012
7 Citations (Scopus)

Consumer cynicism toward collective buying: The interplay of others' outcomes, social value orientation, and mood

van Dolen, W. M., de Cremer, D. & de Ruyter, J. C., May 2012, In : Psychology & Marketing. 29, 5, p. 306-321 16 p.

Research output: Contribution to journalArticleAcademicpeer-review

54 Citations (Scopus)

Generating sales while providing service: A study of customer service Representatives' ambidextrous behavior

Jasmand, C., Blazevic, V. & de Ruyter, J. C., 1 Jan 2012, In : Journal of Marketing. 76, 1, p. 20-37 18 p.

Research output: Contribution to journalArticleAcademicpeer-review

3 Citations (Scopus)

How participation in in-home service provision impacts communication channel consideration

van Birgelen, M. J. H., Dellaert, B. G. C. & de Ruyter, J. C., 1 Jan 2012, In : Journal of Service Management. 23, 2, p. 216-252

Research output: Contribution to journalArticleAcademicpeer-review

In de schoenen van de klant: over de maakbaarheid van verantwoordelijke medewerkers

van Laer, T. & de Ruyter, J. C., 1 Jan 2012, Jaarboek MarktOnderzoekAssociatie. Bronner, F. (ed.). Haarlem: Spaar en Hout BV, p. 9-26

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

25 Citations (Scopus)

Principles and principals: Do customer stewardship and agency control compete or complement when shaping frontline employee behavior?

Schepers, J., Falk, T., de Jong, A., de Ruyter, J. C. & Hammerschmidt, M., Nov 2012, In : Journal of Marketing. 76, 6, p. 1-20 20 p.

Research output: Contribution to journalArticleAcademicpeer-review

6 Citations (Scopus)

Promoting Interactive Decision Aids on Retail Websites: A Message Framing Perspective with New versus Traditional Focal Actions

Breugelmans, E., Köhler, C. F., Dellaert, B. G. C. & de Ruyter, J. C., Jun 2012, In : Journal of Retailing. 88, 2, p. 226-235 10 p.

Research output: Contribution to journalArticleAcademicpeer-review

5 Citations (Scopus)

Repeated exposure to the thin ideal and implications for the self: Two weight loss program studies

Klesse, A. K., Goukens, C., Geyskens, K. & de Ruyter, J. C., Dec 2012, In : International Journal of Research in Marketing. 29, 4, p. 355-362 8 p.

Research output: Contribution to journalArticleAcademicpeer-review

2011
6 Citations (Scopus)

Fields of gold: perceived efficacy in virtual teams of field service employees

Scheepers, J., de Jong, A., de Ruyter, J. C. & Wetzels, M. G. M., Aug 2011, In : Journal of Service Research. 14, 3, p. 372-389 18 p.

Research output: Contribution to journalArticleAcademicpeer-review

Individual differences in motivation to participate in online panels The effect on response rate and response quality perceptions

Brüggen, E. C., de Ruyter, J. C., Wetzels, M. G. M. & Schillewaert, N., 1 Jan 2011, In : International Journal of Market Research. 53, 3, p. 369-390 22 p.

Research output: Contribution to journalArticleAcademicpeer-review

9 Citations (Scopus)

It's a brand new world: Teaching brand management in virtual environments

Belei, N., Noteborn, G. & de Ruyter, J. C., 1 Jan 2011, In : Journal of Brand Management. 18, 8, p. 611-623 13 p.

Research output: Contribution to journalArticleAcademicpeer-review

44 Citations (Scopus)

Return on interactivity: the impact of online agents on newcomer adjustment

Köhler, C. F., Rohm, A., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2011, In : Journal of Marketing. 75, 1, p. 93-108

Research output: Contribution to journalArticleAcademicpeer-review

6 Citations (Scopus)

Return on marketing investments in B2B customer relationships: A decision-making and optimization approach.

Streukens, S., van Hoesel, C. P. M. & de Ruyter, J. C., 1 Jan 2011, In : Industrial Marketing Management. 40, 1, p. 149-161 13 p.

Research output: Contribution to journalArticleAcademicpeer-review

17 Citations (Scopus)

The power of self-efficacy change during service provision: making your customers feel better about themselves pays off

van Beuningen, J. W. A., de Ruyter, J. C. & Wetzels, M. G. M., Feb 2011, In : Journal of Service Research. 14, 1, p. 108-125 18 p.

Research output: Contribution to journalArticleAcademicpeer-review

2010
170 Citations (Scopus)

Customer to customer interactions: Broadening the scope of word of mouth research

Libai, B., Bolton, C. E., Bügel, S., de Ruyter, J. C., Götz, O., Risselada, I. W. & Stephen, A. T., 1 Jan 2010, In : Journal of Service Research. 13, p. 267-282

Research output: Contribution to journalArticleAcademicpeer-review

7 Citations (Scopus)

Getting a discount or sharing the cost: The influence of regulatory fit on consumer response to service pricing schemes

Daryanto, A., de Ruyter, J. C. & Wetzels, M. G. M., May 2010, In : Journal of Service Research. 13, 2, p. 153-167 15 p.

Research output: Contribution to journalArticleAcademicpeer-review

27 Citations (Scopus)

In stories we trust: How narrative apologies provide cover to competitive vulnerability after integrity-violating blog posts

van Laer, T. & de Ruyter, J. C., 1 Jan 2010, In : International Journal of Research in Marketing. 27, 2, p. 164-174

Research output: Contribution to journalArticleAcademicpeer-review