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2012

Antecedents of learning behaviour in a blended learning environment

Tempelaar, D. T., Rienties, B. C. & Giesbers, S. J. H., 1 Jan 2012, Proceedings of the 19th EDINEB Conference The Role of Business Education in a Chaotic World. Rienties, B., Daly, P., Reeb-Gruber, S., Reis, K. & Bossche, P. V. (eds.). Haarlem: Hogeschool Inholland, p. 77-84

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

What makes you more central? Antecedents of changes in centrality in technology-based alliance networks

Bertrand-Cloodt, D. A. M., Cloodt, M. M. A. H. & Gilsing, V., 1 Jan 2012, International Conference on Innovation and Management 2012 (ICIM). Eindhoven

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

What makes you more central? Antecedents of changes in centrality in technology-based alliance networks

Bertrand-Cloodt, D. A. M., Cloodt, M. M. A. H. & Gilsing, V., 1 Jan 2012, Center for Innovation Research (CIR), Conference on innovation. Oisterwijk

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Why increased social presence through web-videoconferencing does not automatically lead to improved learning

Giesbers, S. J. H., Rienties, B. C., Tempelaar, D. T. & Gijselaers, W. H., 1 Jan 2012, Proceedings of the 19th EDINEB Conference The Role of Business Education in a Chaotic World. Rienties, B., Daly, P., Reeb-Gruber, S., Reis, K. & Bossche, P. V. (eds.). Haarlem: Hogeschool Inholland, p. 199-207

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

2010

Acceleration and Withdrawal in the Internationalisation Theory

Pauwels, P. F. J. & Matthyssens, P., 1 Jan 2010, Proceedings of the 2010 Consortium for International Marketing Research Conference.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Consumer Attitudes for Intrinsic vs. Extrinsic Cues of Quality Products: The Case of Extra Virgin Olive-oil.

Baourakis, G., Kalogeras, N., Baltas, G., Chrysikopoulou, E. & Lapas, A., 1 Jan 2010, Marketing Science Conference.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Creativity versus Deliberateness: The Routines of Successful External Problem Solvers

Slotegraaf, R., Mahr, F. D. & Rindfleisch, A., 1 Jan 2010, Conference 2010.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

2008

Equilibrium Computation, Dagstuhl Seminar Proceedings

Herings, P. J. J., Jurdzinski, M., Miltersen, P. B., von Stengel, B. & Tardos, E., 1 Jan 2008, Dagstuhl Seminar Proceedings 07471. Dagstuhl (Germany): Internationales Begegnungs- und Forschungszentrum für Informatik (IBFI)

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademic

2004

Antecedents and Relationship Between Speed and Knowledge During New Service Development

Blazevic, V. & Lievens, A., 1 Jan 2004, Proceedings of the 33rd EMAC Conference. Murcia: EMAC

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Consumer Co-Production in an Electronic Service Support Setting: Antecedents and Performance Consequences

Blazevic, V., Lievens, A. & Muylle, S., 1 Jan 2004, Proceedings of the Marketing Science Conference 2004. Rotterdam: Erasmus University

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

How Does E-Trust Affect Loyalty Intentions on the Internet? A Cross National Investigation

van Riel, A. C. R., Ribbink, D., Liljander, V. M. & Lemmink, J. G. A. M., 1 Jan 2004, Proceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9. Johnston, R., Edvardsson, B., Gustafsson, A. & Brown, SW. (eds.). Karlstad: Karlstad

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Impact of Customer Technology Readiness on the Adoption and Evaluation of a New E-Service

Liljander, V. M., Gummerus, J. & van Riel, A. C. R., 1 Jan 2004, Proceedings of 11th Recent Advances in Retailing and Services Science Conference. Timmermans, HJP. (ed.). Prague: Prague

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Impact of Customer Technology Readiness on the Adoption and Evaluation of a New E-Service

Liljander, V. M., Gummerus, J. & van Riel, A. C. R., 1 Jan 2004, Proceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9. Johnston, R., Edvardsson, B., Gustafsson, A. & Brown, SW. (eds.). Karlstad: Karlstad

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Improvisation, Market Information and Memory in New Product Development

Kyriakopoulos, K., 1 Jan 2004, Proceedings 33rd EMAC Conference. Murcia: EMAC

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Improvisation in New Product Development: The Contingent Role of Memory and Information Flows

Kyriakopoulos, K., 1 Jan 2004, The 5th European Conference on Organizational Knowledge, Learning, and Capabilities. Innsbruck: Innsbruck

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Linking Team Efficacy and Group Potency to Customer-Based and Financial Performance: A Longitudinal Study

de Jong, A., de Ruyter, J. C. & Wetzels, M. G. M., 1 Jan 2004, INFORMS, Marketing Science Conference. Rotterdam: INFORMS

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Loyalty of Boundary Spanning Employees

Odekerken-Schröder, G. J. & Bloemer, J. M. M., 1 Jan 2004, Proceedings of the 33rd EMAC Conference. Murcia: EMAC

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Moderated Trust: The Impact of Power Distance and Uncertainty Avoidance on the Consumer Trust Formation Process in E-Retailing

Lundgren, H. & Walczuch, R. M., 1 Jan 2004, Proceedings of the 12th Annual Cross-Cultural Meeting in Information Systems. Evaristo, R. (ed.). Chicago: University of Illinois, p. 1-27

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

75 Citations (Scopus)

Moving the Brand Communicty Online: Assessing the Moderating Effect of Brand "Enthusiasm" on Value Formation

Wiertz, C., Mathwick, C. & de Ruyter, J. C., 1 Jan 2004, Proceedings of the 33rd EMAC Conference. Murcia: EMAC, p. 127-128

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

The Impact of Information and Communication Technology on Buyer-Seller Relationships in an E-Tailing Context

Wetzels, M. G. M., Lindgreen, A., van Veghel, R. & Odekerken-Schröder, G. J., 1 Jan 2004, Proceedings 33rd EMAC Conference. Murcia

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

The Internationalization Process of the Firm: Progressing through Institutionalization, Exploitation and Exploratory Learning

Pauwels, P. F. J., Lommelen, T. & Matthyssens, P., 1 Jan 2004, Bridging with the Other: The Importance of Dialogue in International Business. Boyacigiller, N. & Kiyak, T. (eds.). Stockholm: Academy of International Business

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

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2003

A Technological Contingency Perspective on the Depth and Scope of International Outsourcing

Mol, M. J., Matthyssens, P., Pauwels, P. F. J. & Quintens, L. R. J., 1 Jan 2003, Conference Proceedings 4th Annual International Business Research Forum: From Markets to Partnerships and Hierarchies to Coalitions. Philadelphia: Temple University

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Comparing Employee and Customer Ratings of Service Team Performance: A Generalizability Theory Application

de Jong, A., Wetzels, M. G. M. & de Ruyter, J. C., 1 Jan 2003, Conference Proceedings Frontiers in Services 2003. Washington DC: E-Center of the Robert H. Smith School of Business

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

From 'Self-Solve' to 'Peer-Solve': Informational and Social Support In Online Technical Support Communities

Wiertz, C., de Ruyter, J. C. & Dellaert, B. G. C., 1 Jan 2003, Proceedings 10th Recent Advances in Retailing & Services Science Conference. Timmermans, H. (ed.). Eindhoven: Technical University Eindhoven

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Moderated Trust - The Impact of Power Distance and Uncertainty Avoidance on the Consumer Trust Formation Process in E-Retailing

Walczuch, R. M. & Lundgren, H., 1 Jan 2003, RSEEM 2003. Lechner, U. (ed.). Bremen: University of Bremen, p. 1-22

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Scope and Depth of International Sourcing: A Multi-Dimensional Approach

Mol, M. J., Matthyssens, P., Pauwels, P. F. J. & Quintens, L. R. J., 1 Jan 2003, Conference Proceedings 12th Conference of the International Purchasing & Supply Education & Research Association. Budapest: IPSERA

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

The Paradox of Marketing Exploitation and Exploration Learning Strategies: The Overlooked Role of Market Orientation

Kyriakopoulos, K. & Moorman, C., 1 Jan 2003, Proceedings 4th European Conference on Organizational Knowledge, Learning, and Capabilities. Barcelona, Spain: Barcelona

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

2002

Accelerations in the Internationalization Process of Logistics Firms

Lommelen, T., Matthyssens, P. & Pauwels, P. F. J., 1 Jan 2002, Proceedings 28th Annual Meeting of the European International Business Academy. Athens, Greece: Athens

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

A Comparison of the Antecedents of Employee and Customer Loyalty at a Belgian Bank

Martens, H., Bloemer, J. M. M. & Odekerken-Schröder, G. J., 1 Jan 2002, Proceedings 39th Annual Meeting Eastern Academy of Management. Yale, USA: Yale

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Aggregate demand should do the job

Mitchell, W. F. & Muysken, J., 1 Jan 2002, The urgency of full employment. E. Carlson & W.F. Mitchell (eds.). Sydney: The Center for Applied Economic Research, p. 133-157

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

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Conceptualization and Measurement of the Impact of Information and Communication Technology (ICT) on Service Process Efficiency

Walczuch, R. M., Bielowski, A. G. & Lemmink, J. G. A. M., 1 Jan 2002, Proceedings of the Hawaii International Conference on Systems Sciences. Big Island, Hawaii: Hawai

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Constraints and Dedication as Drivers for Relationship Commitment: An Empirical Study in Health-Care Context

Odekerken-Schröder, G. J. & Bloemer, J. M. M., 1 Jan 2002, Proceedings 31st EMAC Conference. Braga, Portugal: EMAC

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Consumer Attribute Consideration in Choices Between Few Alternatives

Conlon, B., Dellaert, B. G. C. & van Soest, A., 1 Jan 2002, Proceedings of the 11th AMA Frontiers in Services Conference. Maastricht, The Netherlands, p. 83-83

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Creating Market Complementarities in Product Development

Kyriakopoulos, K. & Moorman, C., 1 Jan 2002, AMA Winter Market Educators' Conference Proceedings. AMA

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Customer Satisfaction and E-Commerce: What do Dutch Web Shops have to offer?

de Haan, J., Naus, A. J. A. M. & Rommers, P., 1 Jan 2002, Proceedings of the 7th International Symosium on Logistics & 2nd Symposium on Operations strategy. Melbourne, p. 367-374

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

De functies en de samenstelling van de Raad van Bestuur in Niet-Beursggenoteerde Limburgse Top-500 bedrijven

Hendrix, K., van Gils, A. E. J. & Voordeckers, W., 1 Jan 2002, Stakeholder Synergie, Congresboek 25ste Vlaams Wetenschappelijk Economisch Congres. Peeters, L., Mathyssens, P. & Vereeck, L. (eds.). Leuven: Garant, p. 403-435

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Do Satisfied Call Center Operators Deliver Better Customer Service?

de Wulf, K., d'Haene, I., Zegers, D. & Odekerken-Schröder, G. J., 1 Jan 2002, Proceedings of the 11th AMA Frontiers in Services Conference. Maastricht, The Netherlands: Maastricht, p. 40-40

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Extending Electronic Knowledge Systems: The Role and Impact of Customer Participation

Blazevic, V. & Lievens, A., 1 Jan 2002, Proceedings of the 11th AMA Frontiers in Services Conference. Maastricht, The Netherlands: Maastricht, p. 111-111

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

M-Commerce Innovation: Challenging Speed and Knowledge

Blazevic, V. & Lievens, A., 1 Jan 2002, Proceedings of the 31st Conference of The European Marketing Academy. Braga, Portugal: Portugal, p. 38-38

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Organizational Memory: Cultural Antecedents and New Products Outcomes

Kyriakopoulos, K., 1 Jan 2002, Proceedings 3rd European Conference on Organizational Knowledge, Learning and Capabilities. Athens, Greece: Econlc

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

The Drivers of Citizenship Behavior in Commercial Virtual Communities

Wiertz, C., de Ruyter, J. C. & Streukens, A. C. P., 1 Jan 2002, Proceedings of the 11th AMA Frontiers in Services Conference. Maastricht, The Netherlands: Frontiers, p. 18-18

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

The Impact of Call Centre Operator Satisfaction on Perceived Service Quality

de Wulf, K., d'Haene, I., Zegers, D. & Odekerken-Schröder, G. J., 1 Jan 2002, Proceedings 31st EMAC Conference. Braga, Portugal: EMAC

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

The Impact of Information Technology on Bank Branch Operating Efficiency

Parsons, L., Lemmink, J. G. A. M., Walczuch, R. M., Bielowski, A. G. & Mattsson, J., 1 Jan 2002, Proceedings of the 11th AMA Frontiers in Services Conference. Maastricht, the Netherlands: AMA, p. 85-85

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

The Influence of Store Image and Consumer Relationship Proneness on Store Loyalty

Bloemer, J. M. M. & Odekerken-Schröder, G. J., 1 Jan 2002, Proceedings of the 11th AMA Frontiers in Services Conference. Maastricht, The Netherlands: Maastricht, p. 53-53

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

The Psychology Behind Commitment and Loyalty: An Empirical Study in the Banking Industry

Bloemer, J. M. M. & Odekerken-Schröder, G. J., 1 Jan 2002, Proceedings Research Symposium of EMAC and ANZMAC. Perth, Australia: Maastricht

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Virtual Communities for Service Delivery: Transfering the Notion of Pro-Social Behavior from 'Place' to 'Space'

Wiertz, C., de Ruyter, J. C. & Streukens, A. C. P., 1 Jan 2002, Proceedings of the 31st Conference of the European Marketing Academy. Braga, Portugal: EMAC, p. 146-146

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Wage and productivity relationships in Australia and the Netherlands

Mitchell, W. F., Muysken, J. & Watts, M. J., 1 Jan 2002, Proceedings of the 16th AIRAANZ Conference, 6-8 February 2002, Queenstown, New Zealand. p. 341-350

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

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2001

Inter-firm R&D partnerships - an overview of major trends and patterns since 1960 in Strategic research partnerships in Strategic research partnerships

Hagedoorn, J., Jankoski, J. E., Link, A. N. & Vonortas, N., 1 Jan 2001, proceedings from a NSF workshop. National Science Foundation. Waschington DC

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Internationalization of Soft Industrial Services: From Client Following to Market Seeking

Lommelen, T. & Pauwels, P. F. J., 1 Jan 2001, Conference Proceedings 2001 EMAC Conference Track Rethinking International Marketing. EMAC

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Linking Team Service Climate to Customer Outcomes: A Contingency Approach

de Jong, A., de Ruyter, J. C. & Lemmink, J. G. A. M., 1 Jan 2001, Frontiers in Sevices Conference, Washington DC, Conference Proceedings. Frontiers

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review